Hiya
I done 2 sets of shellac on saturday for 2 friends. One has just text me to say a few of her nails are peeling and 2 are completly off. And she would send me a pic and the same has happened to her friend.
She said she was under the understanding they would last about 2 weeks and as this has been only 4 days she would like a refund as she has now wasted her time and money for a service that didnt last.
Now I can argue on the other case that it was my time and product I used so that means Im down on time and product by giving her a refund.
She is in on saturday for some waxing so she will be expecting her waxing to be cheaper due to the refund and she is still happy to come in on saturday for this.
What would you do? Or say?
I know I shouldnt give a refund and she has just sent me a pic and on one hand 2 are shellac-free and other 3 are peeling. I dont want to accus her of taking them off in order to get her money back. But I dont want to just refund her. I will obviously want to see the nails and possibly redo them but when she is in on saturday I dont have time to redo a set. And she is only off at weekends.
What would you do?
Thanks x
I done 2 sets of shellac on saturday for 2 friends. One has just text me to say a few of her nails are peeling and 2 are completly off. And she would send me a pic and the same has happened to her friend.
She said she was under the understanding they would last about 2 weeks and as this has been only 4 days she would like a refund as she has now wasted her time and money for a service that didnt last.
Now I can argue on the other case that it was my time and product I used so that means Im down on time and product by giving her a refund.
She is in on saturday for some waxing so she will be expecting her waxing to be cheaper due to the refund and she is still happy to come in on saturday for this.
What would you do? Or say?
I know I shouldnt give a refund and she has just sent me a pic and on one hand 2 are shellac-free and other 3 are peeling. I dont want to accus her of taking them off in order to get her money back. But I dont want to just refund her. I will obviously want to see the nails and possibly redo them but when she is in on saturday I dont have time to redo a set. And she is only off at weekends.
What would you do?
Thanks x