I'm having huge problems with one of my regular Shellac ladies. Recently her shellac has been peeling within a few days of application. Before she came to me she had been getting shellac for a long time and getting nearly 3 weeks without problems. The first few times I did them we also got 3 weeks wear.
The last 4 applications haven't lasted at all. I haven't changed my process, at first I thought it was the new express top coat, so for the last appointment I switched back to the old top coat, and she had peeling within 4 days.
She tells me she wears gloves for cleaning, and hasn't started using any new hand/body creams. I can't get her to use solar oil daily (tried and failed) but I'm getting so frustrated that it's peeling so quickly. My other shellac clients aren't getting any issues, the polish is still perfect when I remove it.
I'm not sure what to do.. I don't want to lose a client. She hasn't complained as such but I think there's only so many times she's going to put up with it until she goes somewhere else.
Any help hugely appreciated x
The last 4 applications haven't lasted at all. I haven't changed my process, at first I thought it was the new express top coat, so for the last appointment I switched back to the old top coat, and she had peeling within 4 days.
She tells me she wears gloves for cleaning, and hasn't started using any new hand/body creams. I can't get her to use solar oil daily (tried and failed) but I'm getting so frustrated that it's peeling so quickly. My other shellac clients aren't getting any issues, the polish is still perfect when I remove it.
I'm not sure what to do.. I don't want to lose a client. She hasn't complained as such but I think there's only so many times she's going to put up with it until she goes somewhere else.
Any help hugely appreciated x