GracefulH&B
Well-Known Member
Happy New Year to you all and all the best for 2012.
Just wanted to ask all your advice on something. I have a home salon and there I was the Monday before Christmas at about 6.45pm. Just finished work, had to have my three kids at my nephews school play at 7pm and we still hadn't had our tea. So a car drives into my drive and my dog (who was outside) starts barking and the car starts beeping.
I'm in the house trying to get my three youngesters (2, 4 and 5) to eat their tea, it's absolutely throwing it down outside and this woman is beeping her horn, refusing to get out of her car coz of the dog.
I went out to her and she says she's been trying to ring me and I've not been answering my phone. I always answer my phone unless I'm doing a relaxation treatment, in which case I always respond to any messages as soon as I have finished the treatment.
This lady asks for a gift voucher for a deluxe treatment and, I quote, "I want a discount". Now, I'm not sure whether I'm allowed to quote prices here so please tell me off but, I charge £35 for a deluxe treatment which includes a foot soak, foot scrub, toe nail cut and file, corn and hard skin removal (I'm a Foot Health Practitioner as well), and a reflexology treatment. I normally charge £25 for a reflexology treatment (the cheapest around here).
A chiropodist would charge £20 for a toe nail cut and file and then extra for a corn and hard skin removal. I don't know a chiropodist that would do a foot soak and scub so they would need to see a beautician which would cost about £10+. So this lady was getting £55+ of treatments for £35 and she sat and argued with me for a discount.
I'm stood there in the pouring rain, with three kids waiting to see their cousins christmas play with no tea in them and this women wants even more of a discount than £20+. I stood my ground and she brought the gift voucher but this has been playing on my mind ever since. Am I too cheap?
Should I increase my prices? Should I have just said to this woman come back in the morning? How do you say to people that turn up at your door "I'm off duty, come back tomorrow"? I'm having a lot of people turn up at my door at the moment. I had a lady on Christmas Eve turn up at 10pm at night wanting an appointment for her mum(????) Any advice greatly appreciated.
Cheers, Mandy
Just wanted to ask all your advice on something. I have a home salon and there I was the Monday before Christmas at about 6.45pm. Just finished work, had to have my three kids at my nephews school play at 7pm and we still hadn't had our tea. So a car drives into my drive and my dog (who was outside) starts barking and the car starts beeping.
I'm in the house trying to get my three youngesters (2, 4 and 5) to eat their tea, it's absolutely throwing it down outside and this woman is beeping her horn, refusing to get out of her car coz of the dog.
I went out to her and she says she's been trying to ring me and I've not been answering my phone. I always answer my phone unless I'm doing a relaxation treatment, in which case I always respond to any messages as soon as I have finished the treatment.
This lady asks for a gift voucher for a deluxe treatment and, I quote, "I want a discount". Now, I'm not sure whether I'm allowed to quote prices here so please tell me off but, I charge £35 for a deluxe treatment which includes a foot soak, foot scrub, toe nail cut and file, corn and hard skin removal (I'm a Foot Health Practitioner as well), and a reflexology treatment. I normally charge £25 for a reflexology treatment (the cheapest around here).
A chiropodist would charge £20 for a toe nail cut and file and then extra for a corn and hard skin removal. I don't know a chiropodist that would do a foot soak and scub so they would need to see a beautician which would cost about £10+. So this lady was getting £55+ of treatments for £35 and she sat and argued with me for a discount.
I'm stood there in the pouring rain, with three kids waiting to see their cousins christmas play with no tea in them and this women wants even more of a discount than £20+. I stood my ground and she brought the gift voucher but this has been playing on my mind ever since. Am I too cheap?
Should I increase my prices? Should I have just said to this woman come back in the morning? How do you say to people that turn up at your door "I'm off duty, come back tomorrow"? I'm having a lot of people turn up at my door at the moment. I had a lady on Christmas Eve turn up at 10pm at night wanting an appointment for her mum(????) Any advice greatly appreciated.
Cheers, Mandy
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