VHunter
Well-Known Member
Some clients are really special, aren't they
Last week or the week before (don't remember), sitting at my table, just having finished a service, my client and I were booking her next 3 appointments.
I had my Palm open so she could see too (electronic Agenda/PDA).
I clicked to jump 2 weeks from the same day and it landed on Dec 26th, Boxing Day.
I said, oh no, that day's no good, let's see what's next.
She says (all huffy) "well, why not?".
Right at the top of that day, in plain sight for her, in CAPITAL letters, it says "NO CLIENT HOLIDAY. SCHOOL HOLIDAY".
I calmly answered, because I took 3 days off at Christmas and my children are on holiday. Then she answers, huffy again "Well.. I dont see why you couldn't just fit in one client. What difference would it make?!"
.... I had to count in my head.. and breathe.
Told her "No, My hubby is taking his first vacation that week, in 6years. I am not working. I took Xmas eve, Xmas day and boxing day. That's the only vacation I took, aside from New Years. I'm very sorry, but I'm sure you understand that I want time with my family. Now let's look at the next day".
She was still annoyed... but realized I wasn't budging.
Client no#2
Phone rings. It's an irregular client. Wanted an appointment for the same week. I had only 2 spots open. I let her know.. She didn't like neither and says "why can't you ask one of your other clients to switch?" (WHO IS she? The queen of england??????)
Client no#3
Yesterday. Client calls.. She NEVER books ahead, I'm forever urging her to book in advance, and she never does. I've been telling her since the end of October to book her Dec dates, and she didn't. She wants something for this week. Only 3 spots left. She says "umm oh well... I'll call back later to let you know". She is notorious for calling 2 days later.... with her decision..
30min later, my phone rings. Another client wants to move her appointment. So I moved her to 6pm last night - one of the 3 spots available.
The other client calls 1hr after that. Says she wants the 6pm slot. I said which one, she says "tonight". I said "I'm sorry, but that one is gone now".
All hyper she answers "well, I was just on the phone with you a min ago. How can it be gone?!". I answered "you and I were on the phone 1.5hrs ago, and a client has called since. I'm very sorry, but you didn't indicate which way you were leaning, and someone wanted the spot. I've asked you since October to book your Dec dates, it's crazy around here, you see?"
She was annoyed, but took another date. But she was still trying to make me nuts after that, asking to book her at a time that I NEVER do. And yet again, I had to explain "No, I never book anyone at that time because I have to make dinner for my family. Never at 4. Day shift ends at 4 and evening begins at 6. "
Some people
I will be SO GLAD when the holidays are over and I can breathe again
:lol:
Last week or the week before (don't remember), sitting at my table, just having finished a service, my client and I were booking her next 3 appointments.
I had my Palm open so she could see too (electronic Agenda/PDA).
I clicked to jump 2 weeks from the same day and it landed on Dec 26th, Boxing Day.
I said, oh no, that day's no good, let's see what's next.
She says (all huffy) "well, why not?".
Right at the top of that day, in plain sight for her, in CAPITAL letters, it says "NO CLIENT HOLIDAY. SCHOOL HOLIDAY".
I calmly answered, because I took 3 days off at Christmas and my children are on holiday. Then she answers, huffy again "Well.. I dont see why you couldn't just fit in one client. What difference would it make?!"
.... I had to count in my head.. and breathe.
Told her "No, My hubby is taking his first vacation that week, in 6years. I am not working. I took Xmas eve, Xmas day and boxing day. That's the only vacation I took, aside from New Years. I'm very sorry, but I'm sure you understand that I want time with my family. Now let's look at the next day".
She was still annoyed... but realized I wasn't budging.
Client no#2
Phone rings. It's an irregular client. Wanted an appointment for the same week. I had only 2 spots open. I let her know.. She didn't like neither and says "why can't you ask one of your other clients to switch?"
(WHO IS she? The queen of england??????)Client no#3
Yesterday. Client calls.. She NEVER books ahead, I'm forever urging her to book in advance, and she never does. I've been telling her since the end of October to book her Dec dates, and she didn't. She wants something for this week. Only 3 spots left. She says "umm oh well... I'll call back later to let you know". She is notorious for calling 2 days later.... with her decision..
30min later, my phone rings. Another client wants to move her appointment. So I moved her to 6pm last night - one of the 3 spots available.
The other client calls 1hr after that. Says she wants the 6pm slot. I said which one, she says "tonight". I said "I'm sorry, but that one is gone now".
All hyper she answers "well, I was just on the phone with you a min ago. How can it be gone?!". I answered "you and I were on the phone 1.5hrs ago, and a client has called since. I'm very sorry, but you didn't indicate which way you were leaning, and someone wanted the spot. I've asked you since October to book your Dec dates, it's crazy around here, you see?"
She was annoyed, but took another date. But she was still trying to make me nuts after that, asking to book her at a time that I NEVER do. And yet again, I had to explain "No, I never book anyone at that time because I have to make dinner for my family. Never at 4. Day shift ends at 4 and evening begins at 6. "
Some people
I will be SO GLAD when the holidays are over and I can breathe again
:lol:
