Sorry, another question!

[hannajadem]

As most of you know I went mobile a couple of months ago and am still having teething problems-not with the work I am producing, thank God, but I have encountered some problems that have made me realise how inexperienced I am, even though I am qualified iykwim.
What do you do if a client came to you for a rebalance and the nails were in an awful state? I had a lady go 4 weeks (you can read about it in my blog), and her nails had extreme lifting, were brown and brittle. She confessed to not taking care of them at all, i.e. no oil, no gloves, not protecting them during spray tans etc. They had also grown out so much they were practically off the end of her finger, and three of them were missing completely, looked like they had been picked off as there were white marks on natural nail. They looked worse than my ex MMA client's when she first came to me!
This was more hassle than I usually deal with during a rebalance, and took me longer to do them than the original full set. I've had some great tips on my blog, i.e. be firm with her, make her book rebalance at original appt. etc.
But what would you have done if you were confronted with this in the salon? Would you soak off and start again? As that is what I wish I had done in hindsight, as it took me so long to file away all the lifting. And the old product had discoloured so much I had to file away a huge chunk of that too, otherwise there would have been a colour diff visible through new product.
Than you for helping me geeks, I know I'm on here a lot lately doubting myself, I don't think i really thought out all these scenarios when I started up, like the ex MMA client etc. The worst I though I'd have to deal with was a nail biter!
Thanks again-x

 

[EmJZ]

I have never had to deal with something quite this bad before but she needs to know that that's not ok, for her own nails sake!

Personally I'd probably put it this way to her...considering the state of your regrowth I highly recommend coming ever 2-3 weeks (up to you depending on what you think would be best for her nails) also mention again the home care routine, and then try to get her to pre-book. If she doesn't listen to you, then soak them off each time and charge her extra!

Good Luck!

 

[akaza]

Hi,

I have a client that is exactly the same, except she comes in every 6 weeks, so you could imagine what her nails would look like!!! As annoying and time consuming as it is, you have no choice but to carry out the procedure, but I think educating and standing firm with your client goes a long way!! In my opinion, I would have soaked them off and put a new set on, to get rid of the discolouration and to save you time! When replacing lost nails, your price for each repair should include your time, so I would normally just charge her for the repairs, and nothing extra as I have incorporated my time in the price for each repair.

hth x x

 

[An*Gel]

The problem here is YOU ... you have absolutely no confidence in yourself

I've had a look at your pics in your profile and your work is really great.. if it was me I would tell your client that she needs to come back after two or three weeks at the latest.

Hit her where it hurts I say !!(her pocket)

I'd tell her the price for a rebalance after 2 weeks is x amount.. 3 weeks x amount (price going up) and 4 weeks (price going up and up) , well you get my drift.

Best of luck:hug:

 

[marioned]

I recommend the same as Karen, have a sliding scale which goes up as the time goes on. Put it on your pricelist and then there can be no confusion! xx

 

[hannajadem]

Thank you everyone for such thoughtful advice. I am just lacking in confidence I think, there's a lot more to being a nail tech than just getting a certificate, it's knowing how to deal with PEOPLE too, not to mention being self-employed is really stressfull as well!
Thanks a lot guys, I feel a lot better now, I'm glad in a way I'm facing this now and getting as much experience under my belt as possible so early on in my career, even though it's hard work!

 

[loubylou]

Only one way around clients trying it on and coming when ever they like for a rebalance,
same as a lot of the girls have already said, charge them more,
this is how i have it on my price lists

Rebalances
2 weeks £21.50
3 weeks £23.50
4 weeks £25.50
after 4 weeks £35.00
1 free nail repair with a rebalance, all subsequent breakages are to be payed for at £3.50 each

i have 1 client that goes 3 weeks and all the rest come back after 2 weeks, hth