androoouk
New Member
Me and my other half own a salon.
She is a stylist and running the day to day operations, I get do the accounts, tax, website, FB and anything else (+cleaning ), i also have a full time job.
Our staff don't seem to listen to instructions..or they do for a bit and then full back in to bad habits.
When clients do not specify a stylist, the bookings should be fairly distributed between stylists (we only have 2) but it doesn't seem to be working out like that as the other stylist keeps them for herself (she also runs for the phone when it rings!!). The stylist is also not confident in her abilities and will talk clients out of anything she doesn't feel confident doing (bamboozling them with terminology that, to a non-professional, sounds negative).
The assistant, i don't know where to begin, well, she's forgetful, doesn't listen properly, panders to the other stylist and leaves my partner (who is the boss) in the lurch quite often (washing the other stylists clients or just disappearing in to the back of the salon).
An assertiveness training course for my partner is something we'll need to do.
I do also want to add that we are planning on getting some training courses sorted for the other stylist (we're in our first year of training and in between colour companies atm) and we have tried look for a new stylist (as we do need one more) but have been trying for the last 6 months and only now possibly getting one (early interview stages).
I feel like i should go in to the salon and try and have a chat to the other stylist and assistant but i don't feel like i could make a difference or even make things worse by being too harsh
What advice can you give that would help a not very assertive boss deal with this sort of behavior from her staff?
...and apologies for the novel, any help or tips would be most appreciated!!
andrew
She is a stylist and running the day to day operations, I get do the accounts, tax, website, FB and anything else (+cleaning ), i also have a full time job.
Our staff don't seem to listen to instructions..or they do for a bit and then full back in to bad habits.
When clients do not specify a stylist, the bookings should be fairly distributed between stylists (we only have 2) but it doesn't seem to be working out like that as the other stylist keeps them for herself (she also runs for the phone when it rings!!). The stylist is also not confident in her abilities and will talk clients out of anything she doesn't feel confident doing (bamboozling them with terminology that, to a non-professional, sounds negative).
The assistant, i don't know where to begin, well, she's forgetful, doesn't listen properly, panders to the other stylist and leaves my partner (who is the boss) in the lurch quite often (washing the other stylists clients or just disappearing in to the back of the salon).
An assertiveness training course for my partner is something we'll need to do.
I do also want to add that we are planning on getting some training courses sorted for the other stylist (we're in our first year of training and in between colour companies atm) and we have tried look for a new stylist (as we do need one more) but have been trying for the last 6 months and only now possibly getting one (early interview stages).
I feel like i should go in to the salon and try and have a chat to the other stylist and assistant but i don't feel like i could make a difference or even make things worse by being too harsh
What advice can you give that would help a not very assertive boss deal with this sort of behavior from her staff?
...and apologies for the novel, any help or tips would be most appreciated!!
andrew