Sassy Hassy
Well-Known Member
Okay we had the client from hell in today. My poor colleague had to do nail art on this most obnoxious woman. She criticized everything she did ... "oh the nail bar I go to doesn't do it like that" was what she said to everything Kelly did. She eventually said she wanted to complain to me about her.... said K's hands were shaking, flooded cuticles with polish, mentioned that she was still at college (even though she is NVQ 2 beauty qualified and in 2nd year of level 3), applied too many coats of polish .... you know the professional ranter type!!
So I coolly said that if she wasnt happy with the work I would happily take it off and give her her money back (even though Kelly hadn't finished applying nail art I do get the impression she was after a freebie) and this soon shut her up! I would like to say thanks to this site, because I would normally have given her a refund and let her have the nail art ........ but I called her bluff and said refund only if I removed product and it worked as she let Kelly finish.
But this is now where I need your help, because I am sure she is going to phone back and say the polish didn't last and wants a refund. I want to say to her that I was thinking of sueing her for totally knocking my therapists's confidence!!! lol, but there is no way I want to give this nastly little moo her money back, so any advice on what I can do/say?
Please guys loads of replies needed - don't be shy lol!
So I coolly said that if she wasnt happy with the work I would happily take it off and give her her money back (even though Kelly hadn't finished applying nail art I do get the impression she was after a freebie) and this soon shut her up! I would like to say thanks to this site, because I would normally have given her a refund and let her have the nail art ........ but I called her bluff and said refund only if I removed product and it worked as she let Kelly finish.
But this is now where I need your help, because I am sure she is going to phone back and say the polish didn't last and wants a refund. I want to say to her that I was thinking of sueing her for totally knocking my therapists's confidence!!! lol, but there is no way I want to give this nastly little moo her money back, so any advice on what I can do/say?
Please guys loads of replies needed - don't be shy lol!