Hi all , so I have been qualified in hairdressing for 13 years. I dont claim to know everything as no one can but j have had very little complaints in my career.
I've been self employed for a few months now and its going from strength to strength but I'm struggling with a few customers.
One is saying that her hair used to be so long and thick and now its thin and short. She came to me with very heavily bleached hair so I have only ever done her roots as highlights and not pulled it through to the end. She showed me a photo of her hair, when she was 13 pre any hair colours or bleach.she recently spent 2 months in Bali and constantly uses the straighteners yet I feel like she is getting at my work.
Another client I have was blonde and went darker. Was gorgeous and she rebooted her appointment for 9 weeks later and now is saying her colour hasn't lasted .......... 9 weeks later!!!!! I feel like they are always getting at it's my work! One friend said her hair looked scraggly so I looked through diary and is was 11 weeks previous she had her colour.
How should I be dealing with these people ? Xx
I've been self employed for a few months now and its going from strength to strength but I'm struggling with a few customers.
One is saying that her hair used to be so long and thick and now its thin and short. She came to me with very heavily bleached hair so I have only ever done her roots as highlights and not pulled it through to the end. She showed me a photo of her hair, when she was 13 pre any hair colours or bleach.she recently spent 2 months in Bali and constantly uses the straighteners yet I feel like she is getting at my work.
Another client I have was blonde and went darker. Was gorgeous and she rebooted her appointment for 9 weeks later and now is saying her colour hasn't lasted .......... 9 weeks later!!!!! I feel like they are always getting at it's my work! One friend said her hair looked scraggly so I looked through diary and is was 11 weeks previous she had her colour.
How should I be dealing with these people ? Xx