A tip for you all - some of you may know this, but this is for the newbies.
I have had a lot of phone enquiries lately relating to prices.
i.e I'm planning a wedding how much for extensions?
I'm planning a hen party....
I'm just pricing up...
They are obviously ringing a lot of companies for prices, so make sure you get their custom and they book with you!
Rather then just say a full set is £28 (this is the only info they want afterall)
I tell them how long they last for, rebalance costs thereafter(explain the difference in prices ie 1 colour rebal and and french rebal), tell them a bit of aftercare so they got the best out of their enhancements at home etc
More importantly finish the conversation with - if you have anymore questions just give me a ring.....
Then I make a note of the enquiry (tel no.) and the date - just to see if they call back!
This week the majority of my enquiries have rung back to book because i took the time with them on the phone, was very helpful and friendly.
So if you are struggling with getting clients - look at your phone manner, are you approachable? are you friendly? do you give them just the info they want, or a little bit more??
I have had a lot of phone enquiries lately relating to prices.
i.e I'm planning a wedding how much for extensions?
I'm planning a hen party....
I'm just pricing up...
They are obviously ringing a lot of companies for prices, so make sure you get their custom and they book with you!
Rather then just say a full set is £28 (this is the only info they want afterall)
I tell them how long they last for, rebalance costs thereafter(explain the difference in prices ie 1 colour rebal and and french rebal), tell them a bit of aftercare so they got the best out of their enhancements at home etc
More importantly finish the conversation with - if you have anymore questions just give me a ring.....
Then I make a note of the enquiry (tel no.) and the date - just to see if they call back!
This week the majority of my enquiries have rung back to book because i took the time with them on the phone, was very helpful and friendly.
So if you are struggling with getting clients - look at your phone manner, are you approachable? are you friendly? do you give them just the info they want, or a little bit more??