Hi,
I have terms and conditions on my website that say I take a non-refundable 50% deposit for makeup bookings.
I did makeup trials for a client and she paid the 50% deposit for her wedding day. She emailed me the other day to say she wants to cancel and have her deposit back. I said its non-refundable and she said she isnt accepting that as she said I never said which I did in person at the time of trials. She also said she never looked on her website at time of booking.
I said that my T&C's stand and that im not giving a refund. She said she will be taking things further. What should I do? will she be able to get the money back off me even though the terms and conditions are on my site?
Thanks
I have terms and conditions on my website that say I take a non-refundable 50% deposit for makeup bookings.
I did makeup trials for a client and she paid the 50% deposit for her wedding day. She emailed me the other day to say she wants to cancel and have her deposit back. I said its non-refundable and she said she isnt accepting that as she said I never said which I did in person at the time of trials. She also said she never looked on her website at time of booking.
I said that my T&C's stand and that im not giving a refund. She said she will be taking things further. What should I do? will she be able to get the money back off me even though the terms and conditions are on my site?
Thanks