Hi All,
I recently purchased a full weft from xxxxxxxxx, this was after a recommendation and from reviewing the forum advice.
At first the buying process was easy and the customer service team very helpful. I paid £15 for next day delivery by 1pm (this meant it was arriving on Wednesday). I then got an email from the customer team to advise that they couldnt do next day delivery so they apologize and would refund my £15 within 5 days.
It has now been two weeks and I have sent over 13 emails with NO RESPONSE from them as its more the principle now! I want my £15 back as promised and don't really know how to move forward. Especially when I am being ignored
Any advice?
[name removed by moderator]
I recently purchased a full weft from xxxxxxxxx, this was after a recommendation and from reviewing the forum advice.
At first the buying process was easy and the customer service team very helpful. I paid £15 for next day delivery by 1pm (this meant it was arriving on Wednesday). I then got an email from the customer team to advise that they couldnt do next day delivery so they apologize and would refund my £15 within 5 days.
It has now been two weeks and I have sent over 13 emails with NO RESPONSE from them as its more the principle now! I want my £15 back as promised and don't really know how to move forward. Especially when I am being ignored
Any advice?
[name removed by moderator]
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