The right approach

[TMOUSE]

Hi I done a young ladies nails 6 days before her hols abroad and they were fine but mom has just contacted me saying all her nails came off in one day on the first day of her holidays. I said I can understand one coming off but all of them in one day. How do I approach this situation they are back off there holidays now but im due to have an operation in 2 days so im not working till September.



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[squidgernetball]

How old was the young lady?

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[TMOUSE]

She was 13/14

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[Charlistar]

She was 13/14

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theres your problem then, Im suprised shes kept them on for 6 days to be honest then plus sand and sea and chlorine.

 

[loulou28]

The same happened with my neice with calgel but her nails were very small and short. With girls they are probably not going to take as much care as an adult

 

[xnailsbylisax]

Young nails are known to be more oil prone aswell. Is she asking for a refund? Did you request photos?

 

[TMOUSE]

No shes not asking for a refund but she does want to book in again but ask for a slight discount

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[ch-ela]

Did you do a thorough consultation with her?

I recently did nails on a young girl, but explained to her mother before the treatment that I would not guarantee that they will last due to the fact that nails are different at that age, hormones play a big part in whether they stay on or not, and the possibility of being manipulated by the youngster herself (biting and picking)

Had a good talk to the girl too whilst I was doing the treatment.