jhgiorgi
Well-Known Member
I've been hairdressing for 20 years but have always been rubbish at retail. I work for Regis who bought our salon several years ago and anyone who has worked for them knows how insistent they are on selling retail or in salon treatments. My manager who I've work with for 18 years knows I try but doesn't keep on at me, but this week she's been on holiday and the assistant manager has had a few little digs at me about it. earlier today she took great delight in telling me that for October when the client goes to pay and says that we didn't talk about products they can have £10 off the bill. I can't let that happen as I work on commission only.
Before anyone says go on courses on how to retail and product knowledge I've done all that. I still find it difficult to keep the conversation about haircare going without seeming pushy.
Also I have three elderly ladies that come in every week for blow dries and don't even do their hair at home.
Before anyone says go on courses on how to retail and product knowledge I've done all that. I still find it difficult to keep the conversation about haircare going without seeming pushy.
Also I have three elderly ladies that come in every week for blow dries and don't even do their hair at home.