Sparklepink
modges r us..we r coolio!
Hi all,
just thinking about this some more at work and thought id see what you guys thought.......
last week i had a regular client in (i've been doing her nails for nearly 2 yrs now)
and the phone rang it was an important call i had to take and was work related......i was on the phone for sometime (about 5-10mins) and when i managed to end my call i came back to my client and she wasn't v happy, she said she didn't like me answering the phone while she had her nails done........i was the only one in the salon at the time and the only time we leave the phone to ring is if we are mid nail, massage etc... i apologized for being away but she said that she leaves the answering machine to pick up her calls (she is a hairdresser) i said that we always answer the phone if we can, but she said that i'd lose clients if i carried on with answering the phone......i ended up giving her 20% off her treatment because she made me feel so intimidated and of course to keep her happy
unfortunately the regular client has her appts the day after we are closed and first thing so of course the phone can be a bit mad sometimes and leaving the answering machine to pick up the calls doesn't help as i never seem to find the time to call back!
no one else had ever mentioned the phone before so......
should i carry on as normal the next time she is in or not answer the phone?
Jess
ps sorry if i went on a bit........lol
just thinking about this some more at work and thought id see what you guys thought.......
last week i had a regular client in (i've been doing her nails for nearly 2 yrs now)
and the phone rang it was an important call i had to take and was work related......i was on the phone for sometime (about 5-10mins) and when i managed to end my call i came back to my client and she wasn't v happy, she said she didn't like me answering the phone while she had her nails done........i was the only one in the salon at the time and the only time we leave the phone to ring is if we are mid nail, massage etc... i apologized for being away but she said that she leaves the answering machine to pick up her calls (she is a hairdresser) i said that we always answer the phone if we can, but she said that i'd lose clients if i carried on with answering the phone......i ended up giving her 20% off her treatment because she made me feel so intimidated and of course to keep her happy
unfortunately the regular client has her appts the day after we are closed and first thing so of course the phone can be a bit mad sometimes and leaving the answering machine to pick up the calls doesn't help as i never seem to find the time to call back!
no one else had ever mentioned the phone before so......
should i carry on as normal the next time she is in or not answer the phone?
Jess
ps sorry if i went on a bit........lol