fluffydreams
Well-Known Member
Hi geeks,
I had a client call last night for a mani/pedi today at 9.45am, i had just had a cancellation so could fit her in then. She was a new client so I told her where the salon is, parking, payment, requirements etc.
I set up for her, 9.43am I get a call.
"hi, its xxxxxx."
(me) "yes, hi."
"i have an appointment now, but I'm in traffic 10 miles away after dropping my kids off at school and wont be able to get there til 10.30."
(me) *gobsmacked* "I can't do 10.30 I am fully booked all day."
"oh, right thanks. Bye then."
I was so shocked I didn't say anything. Don't get me wrong this has happened before, but the absolute cheek of it was astounding. What would you have said to this client if she called you?
I can't take pre payments or cancellation fees as I dont have a card machine and not really in a situation to get one at the moment. I was so angry, I had to go out for a walk. Still irked about it now. Any pearls of wisdom please xx
I had a client call last night for a mani/pedi today at 9.45am, i had just had a cancellation so could fit her in then. She was a new client so I told her where the salon is, parking, payment, requirements etc.
I set up for her, 9.43am I get a call.
"hi, its xxxxxx."
(me) "yes, hi."
"i have an appointment now, but I'm in traffic 10 miles away after dropping my kids off at school and wont be able to get there til 10.30."
(me) *gobsmacked* "I can't do 10.30 I am fully booked all day."
"oh, right thanks. Bye then."
I was so shocked I didn't say anything. Don't get me wrong this has happened before, but the absolute cheek of it was astounding. What would you have said to this client if she called you?
I can't take pre payments or cancellation fees as I dont have a card machine and not really in a situation to get one at the moment. I was so angry, I had to go out for a walk. Still irked about it now. Any pearls of wisdom please xx