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Judge Gigi-Honorary Geek
SERVICE INTEGRITY COMMIT TO EXCELLENCE
To me integrity means a commitment, always and without compromise, to the highest possible standards and always delivering reliable quality service to my clients and to my students.
We all need to be reminded from time to time, so why not make a resolution today to recommit to your business and your salon services?
I think it is important to remember that our clients are not our friends although we treat them with warmth. After many years we sometimes come to regard clients as friends as doing nail services is such an intimate relationship, but always remember that as long as a person is paying us to perform a skilled service, they expect us to deliver it.
I love the mantra Everything matters, every time. It is never OK to deliver a service that is less than great. When you are going through a bad day (even if a client is sympathetic to your problems) it is not their job to make excuses for you or to listen to excuses from you.
Paying close attention to the following may help you to focus on your commitment:
Precision Servicing always be on time for your clients. If your client arrives late, never keep the next client, who has arrived on time, waiting. If there has been a reason for some unavoidable delay then compensate the client who has waited with a gift, of a product or service.
Attitude your attitude towards your clients should always be as spotless as your workstation and your work must be flawless. This attitude is what all clients should expect every time they sit at your table.
Perfect cuticle care at every appointment
Excellent nail shaping and finishing -- every time at every appointment
Ask -- Always ask your clients, using specific questions, to ensure they love the details of their service, nail shape and style.
Always keep tabs on the lasting quality of their enhancements between services using their Client Record Card.
Be prepared to change the prescription of their service with other choices should the clients expectations not be met.
Excellence maintain the excellence of your service by always using quality products and systems. It makes no sense at all to compromise your reputation and your business by using lesser grade products or by cherry picking and mixing different products from different manufacturers; clients do not deserve that.
Why dont we all commit today to providing a quality service for our clients and to over deliver on that promise at every appointment every time!!
To me integrity means a commitment, always and without compromise, to the highest possible standards and always delivering reliable quality service to my clients and to my students.
We all need to be reminded from time to time, so why not make a resolution today to recommit to your business and your salon services?
I think it is important to remember that our clients are not our friends although we treat them with warmth. After many years we sometimes come to regard clients as friends as doing nail services is such an intimate relationship, but always remember that as long as a person is paying us to perform a skilled service, they expect us to deliver it.
I love the mantra Everything matters, every time. It is never OK to deliver a service that is less than great. When you are going through a bad day (even if a client is sympathetic to your problems) it is not their job to make excuses for you or to listen to excuses from you.
Paying close attention to the following may help you to focus on your commitment:
Precision Servicing always be on time for your clients. If your client arrives late, never keep the next client, who has arrived on time, waiting. If there has been a reason for some unavoidable delay then compensate the client who has waited with a gift, of a product or service.
Attitude your attitude towards your clients should always be as spotless as your workstation and your work must be flawless. This attitude is what all clients should expect every time they sit at your table.
Perfect cuticle care at every appointment
Excellent nail shaping and finishing -- every time at every appointment
Ask -- Always ask your clients, using specific questions, to ensure they love the details of their service, nail shape and style.
Always keep tabs on the lasting quality of their enhancements between services using their Client Record Card.
Be prepared to change the prescription of their service with other choices should the clients expectations not be met.
Excellence maintain the excellence of your service by always using quality products and systems. It makes no sense at all to compromise your reputation and your business by using lesser grade products or by cherry picking and mixing different products from different manufacturers; clients do not deserve that.
Why dont we all commit today to providing a quality service for our clients and to over deliver on that promise at every appointment every time!!
with the latest goings on in my salon that is exactly what I resolute to do - I am going to give my clients the best service everytime and not take them for granted as I need them more than ever during these changable times.
