Trading standards
- Thread starter Alice92
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virtues2011
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There is no legal requirement (as far as I am aware )that legally states you have to refund a service, your policies may say different. However, it depends on how detrimental it will be for your business and how flexible you wish to be. To argue a case to a client of how you are not going to refund could cause some damage for the sake of an hours work (as an example) ,and of course if the complaint is justified. Word gets around very quickly and people are very likely to comment on poor customer service and poor treatments - it is a well know fact that people thrive on a topic of negativity. You will always get chancers and those that make a living from complaining, so really I believe you should weigh up the whole situation before screaming "NO".
