JemmaBeauty
Well-Known Member
One of my regular clients arrived for her monthly peel but told me she'd recently been prescribed medication which in turn meant that I couldn't do the treatment. I explained this to her and offered her a facial instead which she declined. I was very apologetic as I could see that she was very disappointed.
I take deposits for all treatments so I said that I could put the deposit towards a future treatment, as she's had lots of other treatments in the past. She very abruptly said that she didn't want any other treatments and just wanted her money back. When she was leaving she seemed pretty p*ssed off and didn't even say goodbye.
Obviously I was disappointed too as I didn't get paid and it seems as though she will no longer be a client! I feel really upset as we usually get along really well and I've been doing her treatments for 18 months.
It does say on my website that some medical conditions and medication may affect treatment and to contact me before booking, but it appears that a lot of clients don't read the website.
Is there more that I could have done? I feel really gutted at how it turned out.
I take deposits for all treatments so I said that I could put the deposit towards a future treatment, as she's had lots of other treatments in the past. She very abruptly said that she didn't want any other treatments and just wanted her money back. When she was leaving she seemed pretty p*ssed off and didn't even say goodbye.
Obviously I was disappointed too as I didn't get paid and it seems as though she will no longer be a client! I feel really upset as we usually get along really well and I've been doing her treatments for 18 months.
It does say on my website that some medical conditions and medication may affect treatment and to contact me before booking, but it appears that a lot of clients don't read the website.
Is there more that I could have done? I feel really gutted at how it turned out.