MissLB
Well-Known Member
I understand there is always going to be brand rivalry within any industry, and nails are definitely no different im very protective and passionate about Nail Harmony whether it be Gelish or fusion acrylics because they work for me and I’ve been welcomed into the brand with open arms as a new tech, but I would never bad mouth a brand I have never tried and I would only ever comment on brands I have tried which aren’t many. I have a client who is my sisters friend, any who the women in my family went out for a meal back in November (I Gelish all the women in my family as they don’t like enhancements, my own mini Gelish army, I will take over the world, ok not the world maybe my city! Lol!!) anyway my sisters friend joined us and she had been regularly having Calgel at the same place she has her waxing done.
She noticed everyones nails on the table all 12 of us and was asking about it obviously all the family looked at me whilst I had a mouth full of pasta and wine down at the other end of the table and then SHE asked me if I could do her nails with Gelish as she had been having issues with her Calgel lifting, I said yes informed her I’d only just started doing nails and recently passed my manicure cert, she was asking about why her calgel lifted, to which I replied I had no experience with Calgel but noticed it is fairly thicker then Gelish as it’s a soak off gel and not a gel polish, but explain everyone’s nails are different and whilst a product can suit one person it may not suit another.
Anyway she loves Gelish after 2 months she had the odd issue in the beginning to which I put down to something I was doing but they are fine now, Anyway the Calgel tech who did her nails still does her waxing and the clients hid her hands every time shes gone in but the tech kept mentioning if she was booking in for her nails, I don’t know the full story of what the client said to avoid an appointment for her nails.
I did my clients nails last night and she told me she had gone for waxing with the other tech earlier this week and all hell had broken loose in the waxing room! again the tech has asked about nails and the client has told her the truth that shes now having Gelish on them. The tech went rather frosty and into a rant about Gelish and was rather rude to her saying Gelish is rubbish its not suitable for her nails as she has difficult nails to begin with and it will lift worse on her nails then what the Calgel did, this that and the other and that Calgel is a better product and that she has never had the need to try these silly gel polishes as they are a fad that will be out as quick yesterdays paper (yeah right!), and Calgel was pretty much the best thing on the market.
The client responded by saying aside from the fact that she can have Gelish done twice to the once for Calgel (my prices will be going up end of this month upon completion of my Gelish training) shes had less problems then what she did with the Calgel. The tech then grabbed her hand and began inspecting her nails and said that there was a number of chips on the free edge and they looked a mess and that if it was only due to price she would do her discounted calgel (my client had, had that particular application on for over 3 weeks) and that I hadn’t done a good job ( i note whilst i am new and still have a lot to learn i am no means incapable of polishing i pride my self on a good polish and have never had any complaints) she then began asking who does her nails now quiet aggressively and said she had every right to contact me and speak to me about poaching her clients, but my client refused to respond and informed her she had had them on for over three weeks and that she found me, and that now she would also be going else where for her waxing, I personally think my client should have been honest from the start but its easier said then done I suppose, but I think that played a part on how the situation ended as the client hadn’t been honest but I don’t agree with the way the other tech responded to the client in terms of rudeness shes meant to be a professional?.
This has really bugged me as I would never do that to any other tech in order to retain business I find it to be very unprofessional, and I cannot understand how a tech who has never used a product can comment on it, I know I still have a long way to go and a lot to learn as a newbie but this has really really bugged me, if any of my ladies ask about other products which I don’t provide, which they have i.e shellac and biosculpture and gellac I try and explain the difference but don’t comment on its ability or what its like as I do not know because I haven’t used it I wouldn’t shoot it down. I think its very back handed of people to do this fair enough were all passionate about our brands but to comment on something you’ve never used?
The old me would have gone straight in to the salon and given what for but i want to be professional at my job so im not going to, but im wondering if i should do something or leave it but then im thinking what good is it going to do me, id more then likely be wasting my time and it certainly isn’t worth my time if another tech is not being professional so theres no point id be just as bad as her then if I do that, Im sure others must have had this experience, what happened, and how did u deal with it?
She noticed everyones nails on the table all 12 of us and was asking about it obviously all the family looked at me whilst I had a mouth full of pasta and wine down at the other end of the table and then SHE asked me if I could do her nails with Gelish as she had been having issues with her Calgel lifting, I said yes informed her I’d only just started doing nails and recently passed my manicure cert, she was asking about why her calgel lifted, to which I replied I had no experience with Calgel but noticed it is fairly thicker then Gelish as it’s a soak off gel and not a gel polish, but explain everyone’s nails are different and whilst a product can suit one person it may not suit another.
Anyway she loves Gelish after 2 months she had the odd issue in the beginning to which I put down to something I was doing but they are fine now, Anyway the Calgel tech who did her nails still does her waxing and the clients hid her hands every time shes gone in but the tech kept mentioning if she was booking in for her nails, I don’t know the full story of what the client said to avoid an appointment for her nails.
I did my clients nails last night and she told me she had gone for waxing with the other tech earlier this week and all hell had broken loose in the waxing room! again the tech has asked about nails and the client has told her the truth that shes now having Gelish on them. The tech went rather frosty and into a rant about Gelish and was rather rude to her saying Gelish is rubbish its not suitable for her nails as she has difficult nails to begin with and it will lift worse on her nails then what the Calgel did, this that and the other and that Calgel is a better product and that she has never had the need to try these silly gel polishes as they are a fad that will be out as quick yesterdays paper (yeah right!), and Calgel was pretty much the best thing on the market.
The client responded by saying aside from the fact that she can have Gelish done twice to the once for Calgel (my prices will be going up end of this month upon completion of my Gelish training) shes had less problems then what she did with the Calgel. The tech then grabbed her hand and began inspecting her nails and said that there was a number of chips on the free edge and they looked a mess and that if it was only due to price she would do her discounted calgel (my client had, had that particular application on for over 3 weeks) and that I hadn’t done a good job ( i note whilst i am new and still have a lot to learn i am no means incapable of polishing i pride my self on a good polish and have never had any complaints) she then began asking who does her nails now quiet aggressively and said she had every right to contact me and speak to me about poaching her clients, but my client refused to respond and informed her she had had them on for over three weeks and that she found me, and that now she would also be going else where for her waxing, I personally think my client should have been honest from the start but its easier said then done I suppose, but I think that played a part on how the situation ended as the client hadn’t been honest but I don’t agree with the way the other tech responded to the client in terms of rudeness shes meant to be a professional?.
This has really bugged me as I would never do that to any other tech in order to retain business I find it to be very unprofessional, and I cannot understand how a tech who has never used a product can comment on it, I know I still have a long way to go and a lot to learn as a newbie but this has really really bugged me, if any of my ladies ask about other products which I don’t provide, which they have i.e shellac and biosculpture and gellac I try and explain the difference but don’t comment on its ability or what its like as I do not know because I haven’t used it I wouldn’t shoot it down. I think its very back handed of people to do this fair enough were all passionate about our brands but to comment on something you’ve never used?
The old me would have gone straight in to the salon and given what for but i want to be professional at my job so im not going to, but im wondering if i should do something or leave it but then im thinking what good is it going to do me, id more then likely be wasting my time and it certainly isn’t worth my time if another tech is not being professional so theres no point id be just as bad as her then if I do that, Im sure others must have had this experience, what happened, and how did u deal with it?