:cry:hi guys,just wondered if anyone had an opinion on this one.its a long story so here goes....
m had a full set of acrylic nail extensions done by me on the 14th August 08.everything was carried out as normal,professionally and the nails looked beautiful,m was going on holiday the next day for a few weeks and this is the reason she had them done.she said she had had them done many times before at the chinese nail bars in town.anyway,one set later,money taken and a happy client walked out of the door.nothing at all out of the ordinary.
anyway on monday 6th October (8 weeks later)m walks in the door and says,look at my nails,theyre terrible.she explained that the extensions had hurt her nails and she had taken them off 2 days after having them put on with nail varnish remover.the nails were put on 8 weeks ago and when i held her fingers to look at the nails,she was saying oooh,ouch very dramatically.she was then left with nails that didnt look very sightly,the central part of the nail was missing from the free edge nearly up to the cuticle,and looks a little greenish.you could see a ridge from where a nail had been put on (this ridge ended and you could see new nail growing through,but it looked like 2/3 weeks worth of growth) and her nail bed looked red.i racked my brains to think what it could have been,perhaps an allergy to one of the products, is this possible?i asked her to come back the following day to see our Manicurist who is an expert in natural nail problems.
when m had left,i quickly realised that 8 weeks of growth would be a lot more than what i had seen.i know that everyones nails grow at a different rate,but 8 weeks you would expect them to be around halfway down the nail,and i knew that what i had seen was only 2/3 weeks worth.i suspected this lady had had a fresh set of nails done in her holiday destination and they had filed/drilled her nails down so much that she was left with all these problems.i never file down the natural nail down too much,just gently scuff the surface with a light file.i know i could not have caused this damage,i have never had any other complaints whatsoever,especially not damaged natural nails.i was upset that this woman was blaming someone elses work on me.she coudlnt go back to the place on holiday so me and that salon was the next best place.
so on tuesday 7th october m comes in and demands to see my boss,i explained to her that she was here to see the manicurist,and i knew that the boss wasnt going to be here,i never said she was going to be here.i only said myself and the manicurist.she was agressive and she said she had been to the doctors and he had diagnosed her with a fungal infection and prescribed her antibiotics.i asked her if she had had any infills or a new set and she snapped back at me and said no,i havent touched them since you ruined them.we asked again what she had taken them off with,she replied nail varnish remover that you can get in the shops.the manicurist asked,did it contain acetone?m replied no.can you get acrylic off without acetone?and just plain varnish remover?i didnt think so? she then demanded to see my certificate NOW.my boss had kept mine with her at her house,i said this and said ive definately got a certificate and you can see it when i ask my boss to bring it in.she said RIGHT!IM GOING TO THE SOLICITORS FIRST THING IN THE MORNING,EXPECT A LETTER AND I WANT TO SEE YOUR CREDENTIALS! with that she stormed out from the shop leaving me shaking and upset:cry:.i called my boss rightway and she asked me to call m and ask her to come in saturday which i did
the insurance company have been informed of whats happening and my certificates and details are ready.
i dont know what to do,i am clean,hygenic,and i know the correct way to do a set of nails.there is no way on earth i could have caused this damage.she is blaming me for someone elses bad work. she is coming in on saturday to see my and my boss who is also trained in nail extensions.my certificates will be there,and my boss wont let her walk all over us.why should me and my salons reputation hve to suffer beacause of a silly woman blaming bad work on me.my boss wants to take photographic evidence as u can see how much her natural nail had grown.
what do u guys this about his situation:cry::cry::cry:
m had a full set of acrylic nail extensions done by me on the 14th August 08.everything was carried out as normal,professionally and the nails looked beautiful,m was going on holiday the next day for a few weeks and this is the reason she had them done.she said she had had them done many times before at the chinese nail bars in town.anyway,one set later,money taken and a happy client walked out of the door.nothing at all out of the ordinary.
anyway on monday 6th October (8 weeks later)m walks in the door and says,look at my nails,theyre terrible.she explained that the extensions had hurt her nails and she had taken them off 2 days after having them put on with nail varnish remover.the nails were put on 8 weeks ago and when i held her fingers to look at the nails,she was saying oooh,ouch very dramatically.she was then left with nails that didnt look very sightly,the central part of the nail was missing from the free edge nearly up to the cuticle,and looks a little greenish.you could see a ridge from where a nail had been put on (this ridge ended and you could see new nail growing through,but it looked like 2/3 weeks worth of growth) and her nail bed looked red.i racked my brains to think what it could have been,perhaps an allergy to one of the products, is this possible?i asked her to come back the following day to see our Manicurist who is an expert in natural nail problems.
when m had left,i quickly realised that 8 weeks of growth would be a lot more than what i had seen.i know that everyones nails grow at a different rate,but 8 weeks you would expect them to be around halfway down the nail,and i knew that what i had seen was only 2/3 weeks worth.i suspected this lady had had a fresh set of nails done in her holiday destination and they had filed/drilled her nails down so much that she was left with all these problems.i never file down the natural nail down too much,just gently scuff the surface with a light file.i know i could not have caused this damage,i have never had any other complaints whatsoever,especially not damaged natural nails.i was upset that this woman was blaming someone elses work on me.she coudlnt go back to the place on holiday so me and that salon was the next best place.
so on tuesday 7th october m comes in and demands to see my boss,i explained to her that she was here to see the manicurist,and i knew that the boss wasnt going to be here,i never said she was going to be here.i only said myself and the manicurist.she was agressive and she said she had been to the doctors and he had diagnosed her with a fungal infection and prescribed her antibiotics.i asked her if she had had any infills or a new set and she snapped back at me and said no,i havent touched them since you ruined them.we asked again what she had taken them off with,she replied nail varnish remover that you can get in the shops.the manicurist asked,did it contain acetone?m replied no.can you get acrylic off without acetone?and just plain varnish remover?i didnt think so? she then demanded to see my certificate NOW.my boss had kept mine with her at her house,i said this and said ive definately got a certificate and you can see it when i ask my boss to bring it in.she said RIGHT!IM GOING TO THE SOLICITORS FIRST THING IN THE MORNING,EXPECT A LETTER AND I WANT TO SEE YOUR CREDENTIALS! with that she stormed out from the shop leaving me shaking and upset:cry:.i called my boss rightway and she asked me to call m and ask her to come in saturday which i did
the insurance company have been informed of whats happening and my certificates and details are ready.
i dont know what to do,i am clean,hygenic,and i know the correct way to do a set of nails.there is no way on earth i could have caused this damage.she is blaming me for someone elses bad work. she is coming in on saturday to see my and my boss who is also trained in nail extensions.my certificates will be there,and my boss wont let her walk all over us.why should me and my salons reputation hve to suffer beacause of a silly woman blaming bad work on me.my boss wants to take photographic evidence as u can see how much her natural nail had grown.
what do u guys this about his situation:cry::cry::cry:
