stacy
Well-Known Member
Sorry, this is a long one..........
In April I had an emailed bridal makeup enquiry from a lovely lady who lived about 4 hours away and after 2 months of emails back and forth she booked me for hers and 3 bridesmaids makeup for her wedding in my area in September of this year.
The client paid her non refundable deposit (I made sure she was aware it was non refundable) and following this we tried to make plans for her trial, but over the weeks everytime I gave her dates that fit within her visits to the area she'd discover that she wasn't able to visit on those days after all and gave me new dates. Throughout our correspondence I kept reiterating how important her trial was but this went on for a while until a couple of months before the wedding she let me know that it may only be her makeup that would need doing and the only time she had available for the trial was the day before the wedding . I was a bit aprehensive about the trial date but had no choice and booked it in the diary.
A month before the wedding I received an email stating that it had been a tough decision and unfortunately the client had to move her wedding date to March 2013. Because of the date of the original trial, part of me was relieved and as she had given me a months notice I informed her that I would still honour her original booking for the new date as I still had it available.
I have now received an email from the client telling me she is heartbroken as she has had to cancel the wedding altogether and can I let her know how this works with the money she has already paid me asap.
I don't know what to do as I feel that even though I've never met her or carried out a trial, I have spent a lot of time on this client and have tried to help her with her bookings and changes throughout.
What would you do?
In April I had an emailed bridal makeup enquiry from a lovely lady who lived about 4 hours away and after 2 months of emails back and forth she booked me for hers and 3 bridesmaids makeup for her wedding in my area in September of this year.
The client paid her non refundable deposit (I made sure she was aware it was non refundable) and following this we tried to make plans for her trial, but over the weeks everytime I gave her dates that fit within her visits to the area she'd discover that she wasn't able to visit on those days after all and gave me new dates. Throughout our correspondence I kept reiterating how important her trial was but this went on for a while until a couple of months before the wedding she let me know that it may only be her makeup that would need doing and the only time she had available for the trial was the day before the wedding . I was a bit aprehensive about the trial date but had no choice and booked it in the diary.
A month before the wedding I received an email stating that it had been a tough decision and unfortunately the client had to move her wedding date to March 2013. Because of the date of the original trial, part of me was relieved and as she had given me a months notice I informed her that I would still honour her original booking for the new date as I still had it available.
I have now received an email from the client telling me she is heartbroken as she has had to cancel the wedding altogether and can I let her know how this works with the money she has already paid me asap.
I don't know what to do as I feel that even though I've never met her or carried out a trial, I have spent a lot of time on this client and have tried to help her with her bookings and changes throughout.
What would you do?