What do you say?

[salpep]

Hi all

Now first can I say that Im not a pro and I haven't gone out yet doing clients nails, because I want to make sure I feel that Im able to be confident in what I do and how I do them..fine tuning you could say!

Also this thread is NO WAY meant to offend anyone x

Ok so I have been coming to this site for a few months now and I read so many times questions that have been put on here about nails going wrong on paying clients or they have done nails and knew they was wrong but said nothing because the client was happy enough etc etc

So Im thinking should nails be done that aren't correct?
Is this just a learning curve?
Should the client be told there nails aren't correct?
Would you offer the client a discount if they are correct?
What would you say if they realised/complained there nails are incorrect?

Honestly this is not ment to offend anyone, Im just curious.

:hug:

 

[champagne]

Not offended but...

Do you have any examples of:

nails going wrong on paying clients or they have done nails and knew they was wrong but said nothing because the client was happy enough etc etc

Just so we can see whats what.

 

[*sarah*]

I think when we start out it is a learning curve, and sometimes people get things wrong we're only human lol I would say when I first started thickness of my L & P was too thick but this was mainly cleared up in my CND training Izzidoll made me file with a 240 grit to take bulk down and I soon learned too much product was not my friend lol I'd say I improved greatly over my 1st year but I would never have charged a cleint if they were not 100% happy with my work, and still would'nt. I recently did a set of sculpts on a severe nail biter, usually I would have advised a few manicures as some of the nail beds were only 1/4 of a centimeter! but she begged me, I did'nt have any opaque powder and was not happy with the result at all but she was thrilled. I think alot of the time nail geeks are picking up imperfections in their work that clients will never notice, but it's good that we do notice mistakes and ask questions to rectify our problems. hth xx

 

[salpep]

Hi guys
champagne...sorry I may not of explianed myself correctly...I haven't made worked on a clients nails....What I mean is that I have read posts in here that people have ..so Im just wondering how you explain yourself to them..or should nails be done until you have got it right?

Again no offence to anyone

 

[champagne]

No offence taken honestly x

I wasnt sure of exactly what you were asking....

Well when you start its not really that the nails are incorrect, its just that it takes time to perfect all the little things, like timing & ratio.

But if you dont get out there and 'do nails' then you wont get any better.

You could charge a lower rate to begin with....then increase it when you feel comfortable..

Its similar for lots of professions...you do learn on the job, so to speak. Once you have qualifications & insurance you have to get out there and do it.

I think if you are confident in what you are doing and you are able to give a good & lasting service then you are well on your way.

 

[fifitrix]

With all due respect there is nothing on your profile. Fill it in and perhaps we can help. If you have done no training there is loads of help on here so you can choose an appropriate system and company to pick from.

 

[jnail]

1. Q | So I'm thinking should nails be done that aren't correct?

A | Each set we do in the early days is never up to our own personal standards or near the quality of more seasoned techs.Time, education, and recognizing as a tech where you need improvement will advance you in the right direction. Those early mistakes are the foundation to personal improvement

2. Q | Is this just a learning curve?
A | Yes if you stick with it and actually learn what it takes to hold your own to complete the service to both yours and the clients mutual satisfaction.

3. Q | Should the client be told there nails aren't correct?
A | Be honest if your not happy with your work, at times its not as bad as you think & in most cases fixable.

4. Q | Would you offer the client a discount if they are correct?
A | I'd price my work to my abilities.There is no let down on both sides & no need for refunds etc.

5. Q | What would you say if they realised/complained there nails are incorrect?
A | Offer to correct the problem or soak off the nails, manicure them & refer to answer in Q.4


J

 

[Bagpuss]

Hiya

To be honest sometimes the faults we might see with nails is not anything that a client see's...we are scrutinising our own work with a trained eye...clients are not. Most of the time when you read a thread from a member saying "i did a set of nails and they where not quite right" you will also read the member saying "the client was happy with them".

if something was very obviously wrong then you would put this right at the time...I don't think any one would send a client out with very obviously bad nails.

Sometimes when newly trained members post pics of their work for critique they are thinking that the nails are better than they actually are...this isn't their fault...its their lack of experiance....more experienced members will be honest and say how the nails need to be improved on.....but everyone has to learn somewhere....no-one can walk right out after training and be doing perfect nails.....or even be doing perfect nails many months after.

I am not sure what threads you are referring to but i can only think of the 2 examples above....

"nails where not right...client was happy though"

Nails for critique from newly trained members

If you don't know what to look for in a perfect nail then how do you know that it isnt....thats not that anyone doesn't seek to do perfect nails....just that clients are more often than not thrilled with them but us perfectionists think afterwards that they could have been much better...and thats why we come on here....to share our thoughts with what we consider collegues....its not something you would share with a client who has just said she was happy with them...:lol:

I hope that answers some of your questions. x

 

[salpep]

Hi guys

Thanks for all your answers..I was no way being judgemental about the work of people on here...

I guess I wanted to get a few things straight in mind own mind before I went out doing clients nails...I am feeling positive I am just nervous I guess and wondered how you would explian yourself if things did go wrong, which I'm sure they will as I have only passed my course a few months back.

Your right with your replys about being a perfectionist, maybe thats what I'm feeling and your guys are talking about...I feel that I could do better, although friends and family have always been about 80% happy with them.

Maybe I should just stop being nervous and hard on myself and get out there and do them, Im just worried I don't want to make mistakes..I want to do beautiful nails..

Sorry guys I think I am off loading my thoughts on here, however I do feel better for it lol

 

[ValencianNails]

Now first can I say that Im not a pro and I haven't gone out yet doing clients nails, because I want to make sure I feel that Im able to be confident in what I do and how I do them..fine tuning you could say!

You're not a pro nail tech?

I guess I wanted to get a few things straight in mind own mind before I went out doing clients nails...I am feeling positive I am just nervous I guess and wondered how you would explian yourself if things did go wrong, which I'm sure they will as I have only passed my course a few months back.

Your right with your replys about being a perfectionist, maybe thats what I'm feeling and your guys are talking about...I feel that I could do better, although friends and family have always been about 80% happy with them.

Maybe I should just stop being nervous and hard on myself and get out there and do them, Im just worried I don't want to make mistakes..I want to do beautiful nails..

Have you been practising on friends and family without any training?

Sorry, just trying to get the facts right as your profile doesn't give any details.

 

[jnail]

Keep this in mind as a positive guide with your clients as you advance.
"As much as we love your compliments, we need to hear your complaints"


J

 

[salpep]

Hiya..

I will try and clear things up here ..I have only done Essentail nails L&P, which I regret now and I found this site a few months back and wished I had done a better course where I could have hands on...I changed to using NSI products which I love and I'm thinking of doing a course with them...if I find one near enough!

I haven't done anyone else only family and friends....but I want to become a mobile nail tech but only doing L&p as I feel this more popular..I could be wrong..

I enjoy doing the nails and have been working very hard on getting everything right, but I know I still have a long way to go..

I only wrote this thread as I just wanted to get so input on how you guys deal with things that go wrong and how would you explain or correct the issue, I never meant to get anyone's back up or upset

I would however like to thank everyone who has written and given me answers to these questions, it's very insightful and im truely grateful

 

[ValencianNails]

I only wrote this thread as I just wanted to get so input on how you guys deal with things that go wrong and how would you explain or correct the issue, I never meant to get anyone's back up or upset

You haven't upset anyone of ruffled any feathers (so to speak)....... :hug:

If I were you then I'd do the conversion you spoke about, get some classroom experience, some more practice and then go for it :green:

 

[champagne]

No problems here....

I think confidence is key......dont let loose until you think you are ready xx good luck xx

 

[sknight]

I have just been reading through the thread and it is clear that there is another one of those misunderstandings here that we get from time to time where the poster asks something and when we answer with another question they feel a bit challenged iykwim.

It's so important to not read too much into other peoples posts. There is no evidence of anyone having "their back up". The guys on here are totally frank and to the point so it would be perfectly clear if they were upset about something you asked believe me.

My advice to you is to attend a conversion with NSI if you intend to use their products as your training was with essential nails and tailored to the Dream Liquid & powder (I assume). If you do decide to go for a conversion with another company don't look at price or location until later, focus on the company itself and research the products, you should have no problem finding info and recommendations here.

HTH - good luck

 

[Bagpuss]

I actually though it was a good question....

 

[bellabeautie]

Hi, you can get quite nervous when first starting out and doing sets on people which arent family and friends. I think the best thing you can do is do a conversion with NSI and get more experience that way. Then you have just got to practise, practise, practise. Your first few sets on paying clients may not be great, you proberly wont be happy with them, but you have to gain this experience to make you better. I was so nervous when I started on paying clients. But I made sure they were well aware I was training, and didnt obviously charge full price. I had sets where I wasnt entirely happy with, but the clients were happy. My sets are improving all the time, and now when I look back at those first few sets I done, I think, Oh my god! lol If someone did complain to me....I know I have made it clear to them I was training, and not charged a great deal and they were happy with that. I would obviously try to resolve the issue they had and make them better or whatever the problem was they were having.
You just have to have lots of confidence and believe in what you are doing xx

 

[salpep]

Hi there ... yes the thread did get a little lost...as this wasn't about my training as I look in to that

It was more to do with How you appraoch a little when things go wrong etc etc

But I would like to say thank-you to all that have posted and given me some tips on how to approach a situation when it goes wrong. Im not being down it's just nice to know on the flip side of things what you guys say or do when things happen.

I am very happy doing nails, I love my products, Im fairly happy with the work I produce..but yes I have a lot to learn, which is why I posted these question...as they say knowlegde is power lol

Thanks guys Oh by the way, in my first post..It was suppose to say.."would you offer a discount if they was incorrect...not if they was correct" opps lol