What is most important to you?

[tuan]

Imagine yourself as a client. What are some things that you must have in order to be a satisfied client?

Speed? Price? How the nails look when done? Friendly staff? Relationship with the tech? Customer service? Personalization?

 

[Beautiful-you]

1. How the nails look when done
2. Customer Service
3. Relationship with tech/friendly staff
4. Price
5. Speed
6. Personalisation

 

[Trinity]

1) Longevity - no lifting, well structured
2) Knowledgeable staff
3) Friendly chatty staff
4) Price

 

[7th-Heaven]

1) How the nails look when done. On my own hands, I love getting unique, custom designs/hand painted designs etc, and so finding a tech that does this would (if I didnt do my own) be my priority.
2) As Trinity said, longevity. It would be boring to have to come back for repairs frequently. Accidents can happen, but if it's a regular occurence with lifting/breakage, then I would consider my options...
3) I don't like feeling rushed, either as a client or as a tech. A rushed environment would not be ideal for me.
4) I'm not a big chatter, and whenever I am getting a service I prefer to just kind of escape into myself and be quiet and relax. I am probably in the minority about this though. But when I'm getting any kind of service, I prefer a professional who can read those cues and not keep forcing conversation on me.
5) Price vs quality. Many techs charge an arm and a leg for just mediocre quality nails. I am OK with paying for a service, but the quality should reflect the price, and vice versa (I wouldn't go and expect perfect instagram nails from a new trainee who charges student prices, for example, but trust me. SOME people do! lol).

 

[NancySyd]

1. cleanliness, attention to hygiene and safety - nothing, absolutely nothing will make up for poor sanitation procedures
2. how the nails look (and feel)
3. how long they last
4. price/value
5. efficiency

 

[Persephannie]

1. Hygiene and cleanliness sanitization.
2. Nails that look great and last.
3. Client service and personality/relationship with the tech.
4. Price for value. I'm willing to pay high prices, but the nails have to rock!
5. Time. I would rather spend 2 hours with an awesome tech who is my friend and get nails that slay than be rushed through a set of mediocre nails with someone who isn't friendly and be out in an hour.

I find this thread really interesting as, as a tech myself, I constantly beat myself up about how long it takes to do a service. By the look of these answers it seems that time falls low on the priorities list. Hmmm...