thenaillounge
Guest
Hi guys,
Just wanted your advice to back up my own instincts on this one.
I have just opened the Nail Lounge and this is my first week. All has gone well and I am feeling really happy about how things have panned out.
A client came in on Tuesday night. I was with a client already, and she just stormed in demanding to know what products I used, and how I sanitized things. She was very abrupt, posh, and condesending toward both myself and my PAYING client. I explained the various hygene process' that we go through and showed her my equiptment (whilst I was supposed to be dealing with another client). She was really snobby with me and eventually left saying that she wished me the best of luck. I then apologised to my client for the big outburst and the distraction of my attention to her. She was fine and could understand that nothing could be done about the ladies lack of manners. I thought to my self, I don't want to do her nails as she will be constantly moaning and will probably sue me for breathing.
Well today she reappeared. Again I was with a client. I greeted her and asked her to take a seat for a moment whilst my receptionist returned from her duty in the back room. Not even ten seconds had gone by, and she just got up and walked round the back of my reception desk and started going through my appointment book looking for an appointment. I was stunned at this point, not to mention my client, and just couldn't even think straight to control the situation. After booking her own appointment, she stormed out.
My client could not beleive the rudeness and complete arrogance that had occoured. And the more that I think about it, neither can I.
I have decided that when this 'Woman' comes in tomorrow, that I shall ask her whether she actually has any respect for either me or my business for that matter. If she says yes, then I shall ask her why she feels she can be so rude and treat my saloon like she owns the place, and how she thinks that she is more important than my paying clients (bearing in mind she hasn't paid a penny yet). I can't do a treatment on her, when she can't respect me or my salon. I will not have someone treating my clients with such rudeness and neglect.
My only concern is that this kind of woman probably has a mouth on her that will destroy my new reputation. I really am unsure of what to do, but I will not be spoken to like a piece of poo poo, thats for sure.
Any opinions are greatly appreciated.
Just wanted your advice to back up my own instincts on this one.
I have just opened the Nail Lounge and this is my first week. All has gone well and I am feeling really happy about how things have panned out.
A client came in on Tuesday night. I was with a client already, and she just stormed in demanding to know what products I used, and how I sanitized things. She was very abrupt, posh, and condesending toward both myself and my PAYING client. I explained the various hygene process' that we go through and showed her my equiptment (whilst I was supposed to be dealing with another client). She was really snobby with me and eventually left saying that she wished me the best of luck. I then apologised to my client for the big outburst and the distraction of my attention to her. She was fine and could understand that nothing could be done about the ladies lack of manners. I thought to my self, I don't want to do her nails as she will be constantly moaning and will probably sue me for breathing.
Well today she reappeared. Again I was with a client. I greeted her and asked her to take a seat for a moment whilst my receptionist returned from her duty in the back room. Not even ten seconds had gone by, and she just got up and walked round the back of my reception desk and started going through my appointment book looking for an appointment. I was stunned at this point, not to mention my client, and just couldn't even think straight to control the situation. After booking her own appointment, she stormed out.
My client could not beleive the rudeness and complete arrogance that had occoured. And the more that I think about it, neither can I.
I have decided that when this 'Woman' comes in tomorrow, that I shall ask her whether she actually has any respect for either me or my business for that matter. If she says yes, then I shall ask her why she feels she can be so rude and treat my saloon like she owns the place, and how she thinks that she is more important than my paying clients (bearing in mind she hasn't paid a penny yet). I can't do a treatment on her, when she can't respect me or my salon. I will not have someone treating my clients with such rudeness and neglect.
My only concern is that this kind of woman probably has a mouth on her that will destroy my new reputation. I really am unsure of what to do, but I will not be spoken to like a piece of poo poo, thats for sure.
Any opinions are greatly appreciated.