NiCshairstudio
Well-Known Member
Ok not my work is being complained about.... But this lady need your opinions too.....
One of my ladies messaged me last week saying she had, had her extensions done elsewhere as was given a voucher and can I do something with them as the just look awful, so we were arranging the soonest she could get in which was this week, then Friday night a distraught, and very stressed message comes through saying 'actually whats the very soonest I need these things out im currently sat in floods of tears I hate them they need to come out before I rip them out'. Sadly I couldn't call her as I was presuming she had tried washing them with bad after care advise. I managed to calm her down and agree that before we make any rash decisions we'll see if they are salvageable first as its prob down to aftercare etc but I need to see the hair before I can suggest best course of action.
She came in hoping at the very least I would blend them for her as her hair is around shoulders.. Just past and the extensions 18-20 inches. All the technician had done was cut the length no layering or feathering the front to blend, just a shear drop!
She has lost around 25 in a week (micro bead method) and has medium hair, we counted how many she had in as it was very spars and couldn't be blended due it looking even worse and needing to go shorter, she only had in 106 including the ones that had come out. She has her mind set on having them out and getting her money back... I'm with her, the sections where very hap hazard, some tension had already caused a few to start pulling her own hair out, the sections where huge, 106 beads filled upto the horse shoe section, no hair left out! That's how big they were.
Even with her voucher she still paid £350 pounds for this.
Most shocking part ... She was advised to use tresseme !! And leave the conditioner on. Told to condition daily.
I'm going to offend a few with this statement and I don't mean it harsh but I asked if this was a salon? A mobile tech? A hairdresser or just an extensionist as with all due respect I was fully expecting her to say she wasn't trained in hair just extensions which would explain the carelessness and bad advise. (Some of you do not fall into this so please don't get annoyed but the majority causing this issues do) anyway I almost fell over when this was done by a hairdresser, fully trained and the owner of the salon... A very big salon! For extensions anyway. I'm not naming names but I'm disgusted at this.
She's back in today, I didn't touch her hair in order to give her more of a chance at getting her money back, so no one else can be blamed. She doesn't want them in at all now. I said she will prob offer to put back in the ones fallen out and then as a last resort offer to put more in, I did originally say if she does you want exactly the right amount fitted properly and blended, to which she was horrified and doesn't want this girl anywhere near her hair again and said no i just want them out.
Sorry for the long description she's going over at 1 so hoping to get some opinions on what you would do if this was one of your ladies asking for your advise. I'd give her, her money back - but saying that I wouldn't have left her like this at all!!
This kind of thing makes me so angry!!
One of my ladies messaged me last week saying she had, had her extensions done elsewhere as was given a voucher and can I do something with them as the just look awful, so we were arranging the soonest she could get in which was this week, then Friday night a distraught, and very stressed message comes through saying 'actually whats the very soonest I need these things out im currently sat in floods of tears I hate them they need to come out before I rip them out'. Sadly I couldn't call her as I was presuming she had tried washing them with bad after care advise. I managed to calm her down and agree that before we make any rash decisions we'll see if they are salvageable first as its prob down to aftercare etc but I need to see the hair before I can suggest best course of action.
She came in hoping at the very least I would blend them for her as her hair is around shoulders.. Just past and the extensions 18-20 inches. All the technician had done was cut the length no layering or feathering the front to blend, just a shear drop!
She has lost around 25 in a week (micro bead method) and has medium hair, we counted how many she had in as it was very spars and couldn't be blended due it looking even worse and needing to go shorter, she only had in 106 including the ones that had come out. She has her mind set on having them out and getting her money back... I'm with her, the sections where very hap hazard, some tension had already caused a few to start pulling her own hair out, the sections where huge, 106 beads filled upto the horse shoe section, no hair left out! That's how big they were.
Even with her voucher she still paid £350 pounds for this.
Most shocking part ... She was advised to use tresseme !! And leave the conditioner on. Told to condition daily.
I'm going to offend a few with this statement and I don't mean it harsh but I asked if this was a salon? A mobile tech? A hairdresser or just an extensionist as with all due respect I was fully expecting her to say she wasn't trained in hair just extensions which would explain the carelessness and bad advise. (Some of you do not fall into this so please don't get annoyed but the majority causing this issues do) anyway I almost fell over when this was done by a hairdresser, fully trained and the owner of the salon... A very big salon! For extensions anyway. I'm not naming names but I'm disgusted at this.
She's back in today, I didn't touch her hair in order to give her more of a chance at getting her money back, so no one else can be blamed. She doesn't want them in at all now. I said she will prob offer to put back in the ones fallen out and then as a last resort offer to put more in, I did originally say if she does you want exactly the right amount fitted properly and blended, to which she was horrified and doesn't want this girl anywhere near her hair again and said no i just want them out.
Sorry for the long description she's going over at 1 so hoping to get some opinions on what you would do if this was one of your ladies asking for your advise. I'd give her, her money back - but saying that I wouldn't have left her like this at all!!
This kind of thing makes me so angry!!
so she's in with me Monday to try and blend as she doesn't want them out for the amount paid just a week ago! 
