Hi Geeks, im a mobile beautician and just wanting a bit of advice really.....
Had a call two days ago from a new client wanting EE. I said they are normally £65 but on offer at £45 this month. She booked in for tonight at 7.30, I took her name, address and landline number as she said she has no mobile.
I had a call this afternoon at 3.30 which i answered after 3 rings but it went dead, it was her number. So, I phoned it straight back, it was engaged. I then phoned it again after 5 minutes and a lady answered but said that (x) had left the office ! hmmmmmm
So, I turned up at her house on time and a young girl aged about 10 answered the door and said "are you here for the eyelashes" I said yes and she handed me a peice of paper which read ...........
Hello, Did try to ring you to let you know that I couldn't make it from 1pm today. Your phone has engaged tone on it constantly. Really sorry !! I will call back tomorrow for a new appointment if that's ok.
I just read the note quickly whilst the girl was stood there and said, "oh, ok thank you" and went.
I have a voicemail system on my phone and no voicemail was left. I only had the one call from her this afternoon at 3.30pm and tried to call her back straight away, tho when I did get through it was a company number. Shes not tried to call me since as Ive received and made calls today with no problem at all !!!
Not sure what to do, really annoyed I wasted 45 minutes this evening going out and coming back home. Would you give her the benefit of the doubt and re-book her in? Just frustrated that she seems not to have made that much of an effort to contact me this evening before I set out etc ..........:grr:
Thanks, Lisa x
Had a call two days ago from a new client wanting EE. I said they are normally £65 but on offer at £45 this month. She booked in for tonight at 7.30, I took her name, address and landline number as she said she has no mobile.
I had a call this afternoon at 3.30 which i answered after 3 rings but it went dead, it was her number. So, I phoned it straight back, it was engaged. I then phoned it again after 5 minutes and a lady answered but said that (x) had left the office ! hmmmmmm
So, I turned up at her house on time and a young girl aged about 10 answered the door and said "are you here for the eyelashes" I said yes and she handed me a peice of paper which read ...........
Hello, Did try to ring you to let you know that I couldn't make it from 1pm today. Your phone has engaged tone on it constantly. Really sorry !! I will call back tomorrow for a new appointment if that's ok.
I just read the note quickly whilst the girl was stood there and said, "oh, ok thank you" and went.
I have a voicemail system on my phone and no voicemail was left. I only had the one call from her this afternoon at 3.30pm and tried to call her back straight away, tho when I did get through it was a company number. Shes not tried to call me since as Ive received and made calls today with no problem at all !!!
Not sure what to do, really annoyed I wasted 45 minutes this evening going out and coming back home. Would you give her the benefit of the doubt and re-book her in? Just frustrated that she seems not to have made that much of an effort to contact me this evening before I set out etc ..........:grr:
Thanks, Lisa x