ArabianBeauty
Well-Known Member
Hi guys, I'm not sure where I would stand with this situation.
I fitted extensions on a client in my salon who has fine hair 4 weeks ago, we put micro rings in the back and very small bonds in the front (hair was finer at the front).
A week later she frantically messages me saying all the rings are falling out, I ask her to come back and only 2 had come out so I put them back and went over each ring to make sure they were secure.
Now 3-4 weeks later I am away out of the country having fertility treatment, I left on the 9th and won't return until 27th she knows I'm away and it's also all over my website, I get the following summary from her via txt.
She has tried to contact me and is being ignored, her hair is all falling out and the bonds are a matted mess, she has been to another salon who tried to take said bonds out and couldn't so she has cut a lot of her hair away (apparently because she couldn't get hold of me since Wednesday) the salon told her to contact me.
She also said surely I have a duty of care to my clients etc etc.... which yes I do, but I'm not a bloody doctor on call!!!
Where do I stand with this woman? She is asking me what I'm going to do about it, my stylist is in the salon on weekends but I'm not comfortable letting her see her whilst I'm not there.
I don't need this stress at the moment! And she knows that. She may have called the salon since Wednesday but the apparent emails she sent have never been received, I replied to her today the minute she sent the text and explained I'm out of the country as she was informed.
I fitted extensions on a client in my salon who has fine hair 4 weeks ago, we put micro rings in the back and very small bonds in the front (hair was finer at the front).
A week later she frantically messages me saying all the rings are falling out, I ask her to come back and only 2 had come out so I put them back and went over each ring to make sure they were secure.
Now 3-4 weeks later I am away out of the country having fertility treatment, I left on the 9th and won't return until 27th she knows I'm away and it's also all over my website, I get the following summary from her via txt.
She has tried to contact me and is being ignored, her hair is all falling out and the bonds are a matted mess, she has been to another salon who tried to take said bonds out and couldn't so she has cut a lot of her hair away (apparently because she couldn't get hold of me since Wednesday) the salon told her to contact me.
She also said surely I have a duty of care to my clients etc etc.... which yes I do, but I'm not a bloody doctor on call!!!
Where do I stand with this woman? She is asking me what I'm going to do about it, my stylist is in the salon on weekends but I'm not comfortable letting her see her whilst I'm not there.
I don't need this stress at the moment! And she knows that. She may have called the salon since Wednesday but the apparent emails she sent have never been received, I replied to her today the minute she sent the text and explained I'm out of the country as she was informed.