glitz and glam
Well-Known Member
:sad:
feeling really low n fed up.
i had a new client about 3 weeks ago, she was lovely, said shed rebook when they needed rebalancing. Got a phone call tuesday asking if i could fit her in for two teatments weds or thurs morning. i booked her in for thusday morning and after id confirmed her appointment she mentioned she would be having a natural nail overlay rather than extensions as the tips had all fallen off shortly after id done them ( had no contact from her about this until she rebooked), she said about a week and they were in an awful state because of it. i said id have a look ad a nno would be fine. i booked childcare and put her in diary
so as im dropping off my son to nursery the phone rings its about 9.10.... client tells me she wont be needing her 10am appointment as shes going on holiday tomorrow and doesnt have time for the appointment now!! ok so annoyed was not the word to discribe me i stayed calm and professional and informed her there was a 50% fee for cancelled appointments within 24 hrs. she said well please bear in mind they only lasted a short while before the tips came off...i responded that i hadnt had the chance to correct this or even have a look to see what the problem was as shed only told me tuesday! she said she would contact me after her holiday i replied i would pop an invoice in the post.... not sure i should have said that, i value my clients but thursaday mornings is my time off to catch up on jobs so i booked her in to do her a favour. Really feels like clients think im just sat around waiting for them and as though im doing it as a hobby :sad::sad:
feeling really low n fed up.
i had a new client about 3 weeks ago, she was lovely, said shed rebook when they needed rebalancing. Got a phone call tuesday asking if i could fit her in for two teatments weds or thurs morning. i booked her in for thusday morning and after id confirmed her appointment she mentioned she would be having a natural nail overlay rather than extensions as the tips had all fallen off shortly after id done them ( had no contact from her about this until she rebooked), she said about a week and they were in an awful state because of it. i said id have a look ad a nno would be fine. i booked childcare and put her in diary
so as im dropping off my son to nursery the phone rings its about 9.10.... client tells me she wont be needing her 10am appointment as shes going on holiday tomorrow and doesnt have time for the appointment now!! ok so annoyed was not the word to discribe me i stayed calm and professional and informed her there was a 50% fee for cancelled appointments within 24 hrs. she said well please bear in mind they only lasted a short while before the tips came off...i responded that i hadnt had the chance to correct this or even have a look to see what the problem was as shed only told me tuesday! she said she would contact me after her holiday i replied i would pop an invoice in the post.... not sure i should have said that, i value my clients but thursaday mornings is my time off to catch up on jobs so i booked her in to do her a favour. Really feels like clients think im just sat around waiting for them and as though im doing it as a hobby :sad::sad: