Why has Shellac started chipping on long standing client?

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FlawlessBeauty

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As the title says, i'm trying to figure out why my Shellac has started chipping on my client.

She has been coming every 2 weeks without fail since December as she is trying to improve her nails after acrylics. So far it has been fantastic. The nails are really healthy and are growing nicely.

She had hot chillis and loved it. Had it again and it started chipping within a day or two. We redid it a week later (hot chillis) and i was meticulous, wondering if i'd accidently missed something the previous week through chatting? She rang today and said it is happening again. The peeling is around the cuticles, not the free edge.

I use the entire CND shellac range, including the lamp. She uses solar oil and is pretty good with her nails. My routine is wrap nail, remove shellac, shape and Pep (dry), scrub fresh, base x 10, colour x 120, colour x 120, top x 120, d-sperse, solar oil.

The only things i can think of that have changed are that i turned my bulbs over in my lamp, which shouldn't be a problem. And that she has had some hormonal issues...she uses the mini pill and doesn't have periods, but the time of the first failed shellac she was saying how upset and moody she'd been and i mentioned i get it with PMT, she said she'd had a period for the first time in years, but wasn't sure why. She went to the doctor asking if it was menopause and they said no. Could this be affecting the polish?

She's coming back on Thursday so all and any help would be appreciated. Also do you think i should comp her this one since she's such a good client and the shellac isn't lasting nearly as well as hoped? xx

P.S. Sorry for yet another shellac thread, i couldn't find anything similar in the search
 

busybee32

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Hormones can certainly change the nails in female clients.
I had a couple of clients who always had beatiful strong natural nails until they either came off the pill/Changed the pill or developed a thyroid problem.
All of this was down to a change in the hormone balance which in turn changed the way their nails were. It did effect their nails for quite a few months until all of a sudden they were back to normal.
Unfortunatly there isn't really anthing that we can do to sort these problems out. The body just has to get used to the hormone change.
Jen xx
 

FlawlessBeauty

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Hormones can certainly change the nails in female clients.
I had a couple of clients who always had beatiful strong natural nails until they either came off the pill/Changed the pill or developed a thyroid problem.
All of this was down to a change in the hormone balance which in turn changed the way their nails were. It did effect their nails for quite a few months until all of a sudden they were back to normal.
Unfortunatly there isn't really anthing that we can do to sort these problems out. The body just has to get used to the hormone change.
Jen xx
Thanks for replying Jen, you're an angel. I'm so glad to be able to pass this along to my client.

Would you recommend any changes or just to continue with the shellac until the body sorts itself out?

Do you think i should offer her a discount on her next treatment to smooth things over, or not as it isn't my fault? xx
 

Lolly22

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How old are your current bulbs? This was happening to me when my bulbs got older than 6 months. I changed them and I have had no problems since :) Could that be it?
 

FlawlessBeauty

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How old are your current bulbs? This was happening to me when my bulbs got older than 6 months. I changed them and I have had no problems since :) Could that be it?
Really? Is that normal? Mine are 5 months old...and i literally just did an S2 order haha. I've checked how long they have left and they are only halfway through their usage though.

I did a set on one of the girls at work today so i'll see how they are when she comes in on friday. If there are chips I'll get some new bulbs xx
 

Lolly22

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Yeah that's what to do. Well on the CND site it does say to change them after 100 hours or 6 months? I had a few people's chipping so it was a no brainer for me. See how everyone else gets on with it and take it from there. Otherwise it must be hormonal like busybee said. X
 

unas escarlata

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Thanks for replying Jen, you're an angel. I'm so glad to be able to pass this along to my client.

Would you recommend any changes or just to continue with the shellac until the body sorts itself out?

Do you think i should offer her a discount on her next treatment to smooth things over, or not as it isn't my fault? xx
I'm not a fan of offering discounts (and I hate the word!), but how about giving her a complimentary solar oil, or nice hand cream (as an example)

x
 

ADiva1

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Nails are very unpredictable. For months a client would be ok with a particular product and suddenly there are problems! I have had this very situation; you just can't put your hands on what really caused the problem. If people haven't had this, well that is weird. It can be the lamp, your clients' nails, lifestyle - who knows!

Trouble is, we are so focussed on good customer service we kind of immediately take the blame. If it makes you feel better to offer a small one off discount, to clear the air with this client then it is not a big issue. Put yourself in the client's shoes. As earlier said, I too do not like giving discounts.... however this might be a client for life and what she MIGHT be looking for. A couple of pounds off won't hurt if it makes both parties feel better.

You are not alone with the mystery of products working for while and then suddenly not. It is just how the issue is dealt with is important. Do what you think will make you better - with your head held high!xx
 
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FlawlessBeauty

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Right, new bulbs are on the order list, thanks Lolly.

I know what you mean about discounts, lol, but she already has solar oil and i don't retail any other hand care products. Perhaps a free upgrade from a basic mani to a full one instead.

ADiva you've hit the nail on the head saying about how we automatically take the blame. This is how i feel exactly...that can't be healthy haha.

Feeling much better now and confident that i know how to remedy the problems. I think i will change the bulbs and take her changing hormones into account and see how things go from there. Thankyou all xx
 

Lolly22

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I'm glad I could offer some help. I would only change your bulbs if other people experience chipping :).
 

Unique.Tips

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Also make sure they are all turning on. If not u might not have let them click in all the way.
 

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