RED STAR
Well-Known Member
So I’m reopening on Saturday, and have been posting on my website & Facebook from the beginning of the lockdown, that those who were cancelled due to Covid will be given priority when I can reopen and as I work alone, and was booked 3 months in advance, I will be unable to accept new bookings till at least mid August/September......
I have been ‘pestered’ - for want of a better expression - by those who were not in this category - to remember that they need seeing ASAP - to which I always replied in the same way ....
‘Only those who were cancelled will be contacted with a new appointment - unfortunately if that was not you, I cannot book any new appointments until I have honoured those who were cancelled’
Today, yet another rude response....
This client had her appointment cancelled - 3 weeks into Covid
So keeping things fair, I rebooked her 3 weeks into the reopening
“I want to be booked for a cut & colour on July 11th @ 2.00...”
“Sorry, as you were 3 weeks in - your slot is July 16th @ 2.00...., I am however trying to recruit another stylist, so if successful I can book you in with them, or should one of my clients cancel that week I will obviously let you know......”
Reply
“ I am so disappointed in you - after all these years.... I will have to look to go elsewhere...
I shouldn’t be surprised - but I am!
It hurts as I am trying to be fair, looking at taking on extra costs by employing to keep everyone happy.... doing a 6 day week..... and then a reply like that lands
Yes I have done this ladies hair for years...offering excellent hairdressing at a very affordable price.
I do not owe her!
I have been ‘pestered’ - for want of a better expression - by those who were not in this category - to remember that they need seeing ASAP - to which I always replied in the same way ....
‘Only those who were cancelled will be contacted with a new appointment - unfortunately if that was not you, I cannot book any new appointments until I have honoured those who were cancelled’
Today, yet another rude response....
This client had her appointment cancelled - 3 weeks into Covid
So keeping things fair, I rebooked her 3 weeks into the reopening
“I want to be booked for a cut & colour on July 11th @ 2.00...”
“Sorry, as you were 3 weeks in - your slot is July 16th @ 2.00...., I am however trying to recruit another stylist, so if successful I can book you in with them, or should one of my clients cancel that week I will obviously let you know......”
Reply
“ I am so disappointed in you - after all these years.... I will have to look to go elsewhere...
I shouldn’t be surprised - but I am!
It hurts as I am trying to be fair, looking at taking on extra costs by employing to keep everyone happy.... doing a 6 day week..... and then a reply like that lands
Yes I have done this ladies hair for years...offering excellent hairdressing at a very affordable price.
I do not owe her!