Hello just wondering if I can have some advise about a client i had last night of anybody....
had a client last night who requested a spray tan and eyelash extensions (semi permanent) and was advised of the price I charge, which is £35 and explained how they are applied and how long they take
before starting I asked the client if she wanted a natural, enhanced or dramatic look and she advised natural and did not want them touching her glasses that she wears daily. Measuring the clients lashes which were 11mm i applied 13mm lashes started to apply the extensions and 10 mins in the client kept asking how much longer i was going to be. after 1 hour and 15 mins the extensions were finished.
when she looked in the mirror she said they were not what she expected and was hoping for a more dramatic look and say she just looks like she had mascara on advised that she did ask for the more natural look then she said she thought they would have been fuller (meaning up to her eyebrows) advised if she was not happy i could have applied a few longer ones and she replied she did not have time.
I was a little disheartened at this as i did what was asked of me but she was fine when i left. Ive had a call today now to say that she's been to a salon for nails and been advised they only charge £15 for semi permanent eyelash extensions. I could not believe this does anybody charge £15 for this procedure ????? her biggest gripe was that of the charge saying how expensive i was and if she'd known shed not have booked. A week previous she rang and asked how much and was told £35, so then went on to say that they were clumped (the eyelash extensions were all combed through and placed on individual lashes) and she kept on about the cost.
I asked if she had put hot water on the lashes and she said she has not washed at all and has not put mascara on either.
I offered to go back to her to check and rectify if she was not happy but insisted no that she does not have the time and still kept saying about the cost. I also offered to go back tomorrow morning but says she will ring me tonight if she wants me down tomorrow but still kept saying about the cost.
obviously i do feel slightly disheartened but my husband seems to think the salon where she went is trying to gain another customer and not to worry
any advise would be very much appreciated at this time please please please........xxx
had a client last night who requested a spray tan and eyelash extensions (semi permanent) and was advised of the price I charge, which is £35 and explained how they are applied and how long they take
before starting I asked the client if she wanted a natural, enhanced or dramatic look and she advised natural and did not want them touching her glasses that she wears daily. Measuring the clients lashes which were 11mm i applied 13mm lashes started to apply the extensions and 10 mins in the client kept asking how much longer i was going to be. after 1 hour and 15 mins the extensions were finished.
when she looked in the mirror she said they were not what she expected and was hoping for a more dramatic look and say she just looks like she had mascara on advised that she did ask for the more natural look then she said she thought they would have been fuller (meaning up to her eyebrows) advised if she was not happy i could have applied a few longer ones and she replied she did not have time.
I was a little disheartened at this as i did what was asked of me but she was fine when i left. Ive had a call today now to say that she's been to a salon for nails and been advised they only charge £15 for semi permanent eyelash extensions. I could not believe this does anybody charge £15 for this procedure ????? her biggest gripe was that of the charge saying how expensive i was and if she'd known shed not have booked. A week previous she rang and asked how much and was told £35, so then went on to say that they were clumped (the eyelash extensions were all combed through and placed on individual lashes) and she kept on about the cost.
I asked if she had put hot water on the lashes and she said she has not washed at all and has not put mascara on either.
I offered to go back to her to check and rectify if she was not happy but insisted no that she does not have the time and still kept saying about the cost. I also offered to go back tomorrow morning but says she will ring me tonight if she wants me down tomorrow but still kept saying about the cost.
obviously i do feel slightly disheartened but my husband seems to think the salon where she went is trying to gain another customer and not to worry
any advise would be very much appreciated at this time please please please........xxx
xox
