wondernail
Well-Known Member
I made a really big mistake this week and I am so annoyed. I am sorry this is so long...but I need advice!!
A client booked in with me for extentions..she booked in with the receptionist and did not mention any health problems.
When she arrived I noticed very quickly that her hands and legs were badly mis-shapen and deformed.
As she was having her hair done first I noticed that the ends of all her fingers were bulbous to the point that they all looked like big toes.
I sat there panicking about how I was going to get extentions on her. When her hair was done ( and she was very picky about her hair) she sat down in front of me and I did my initial consultation and had a good look at her hands.
Her nails were tiny....they did not extend over her finger, they were very wide...the only way to describe them look at you big toe the imagine the the bottom 2 thirds gone....how the hell do you get a tip on that!!!!
I tried as nicely as I could to tell her a manicure would be best and I showed her by placing a tip over her nail that they would look odd...basically all white tip and no pink.
She insisted and gave me the story about what was wrong with her...she spends her days on dialysis and she just wanted to make herself feel better.
She said it didn't matter if they looked odd...she would have a polish on them so they would look ok. I told her that it was up to her but my professional advice was that they could not be done and that could make them look lovely with a manicure and a nice polish and some gems.
But she insisted...so I started...and as I went on they looked plain stupid...like a 5 yr old had put them on...some of her natural nails were 90 degree ski slopes (literally 90 degrees as her fingers were badly deformed!!!!). After two hrs of trying my best and no where near finished ( a set takes me 1hr 15mins- 1hr 30mins usually) I advised her that they looked terrible and that it was just not working and that I could not carry on as I had advised her it was impossible. (I did not want this woman walking around showing her nails and saying I had done them...I would have no clients left!!)
She wasn't happy but understood...she went home and I took her round some acetone to soak them off.
I charged her nothing...and she didn't even say thank you for trying for 2 fruitless hours. To top it all off...the whole time I was doing her nails she kept critising everything I was doing...as if she knew everything about nails and that she could do better. Then she called the hairdresser back to re-do her hair!!!
What would you have done??
A client booked in with me for extentions..she booked in with the receptionist and did not mention any health problems.
When she arrived I noticed very quickly that her hands and legs were badly mis-shapen and deformed.
As she was having her hair done first I noticed that the ends of all her fingers were bulbous to the point that they all looked like big toes.
I sat there panicking about how I was going to get extentions on her. When her hair was done ( and she was very picky about her hair) she sat down in front of me and I did my initial consultation and had a good look at her hands.
Her nails were tiny....they did not extend over her finger, they were very wide...the only way to describe them look at you big toe the imagine the the bottom 2 thirds gone....how the hell do you get a tip on that!!!!
I tried as nicely as I could to tell her a manicure would be best and I showed her by placing a tip over her nail that they would look odd...basically all white tip and no pink.
She insisted and gave me the story about what was wrong with her...she spends her days on dialysis and she just wanted to make herself feel better.
She said it didn't matter if they looked odd...she would have a polish on them so they would look ok. I told her that it was up to her but my professional advice was that they could not be done and that could make them look lovely with a manicure and a nice polish and some gems.
But she insisted...so I started...and as I went on they looked plain stupid...like a 5 yr old had put them on...some of her natural nails were 90 degree ski slopes (literally 90 degrees as her fingers were badly deformed!!!!). After two hrs of trying my best and no where near finished ( a set takes me 1hr 15mins- 1hr 30mins usually) I advised her that they looked terrible and that it was just not working and that I could not carry on as I had advised her it was impossible. (I did not want this woman walking around showing her nails and saying I had done them...I would have no clients left!!)
She wasn't happy but understood...she went home and I took her round some acetone to soak them off.
I charged her nothing...and she didn't even say thank you for trying for 2 fruitless hours. To top it all off...the whole time I was doing her nails she kept critising everything I was doing...as if she knew everything about nails and that she could do better. Then she called the hairdresser back to re-do her hair!!!
What would you have done??