Aheppy
Active Member
Hi guys sorry this is gunna be a long one I'm afraid. I feeling really down at the moment and not really sure what to do :/ some advise would be much appreciated!
I'm 20 and I've been in a hotel renting a beauty room since may. For the most part it's been going okay, I'm pleased and I'm happy that I made a go of it on my own.
There is also a hairdresser that rents a room, this is where the problem is. We get on really well, but she's been here for 2 and a half years, she's doing really well always fully booked, she's friendly a bit blunt but as I said we get on well.
However lately she's been on my back quite a bit about clients complaining about my treatments. We share a lot of clients as if I'm quite I'm in her room looking for more business she also let's me do manicures in there.
But a couple of days ago she came into my room and said that she's been having loads of complaints about my nails! She said that three different ladies have complained that there shellac nails have come off too quickly, and that they are gunna ring up and cancel there appointments. She was quite rude about it. She said that I should ring them all up apologise and offer to redo them for free. It's really put me down and I'm really upset about it, I hate knowing people aren't happy with my work.
I don't have a problem with redoing them for free, but the problem is as that have complained to her I don't know nothing about the situation :/ I know my shellac on my nails doesn't last as long as It does in the summer and I don't know when there coming off? Just 'they normally last longer'? So I'm not really sure what to do about it?
I've got one lady in tomorrow (she hasn't canceled her appointment yet) so I'll talk to her tomorrow. Another lady is in, in two weeks time ( I was worried she would cancel but again hadn't yet) so I can talk to her to.
But the other lady it was a third time having shellac on her nails (never had it before coming to me) she's never complained before, they normally last 3 weeks but she is quite rough with her hands! I don't know how long a lasted the kart time as she hadn't got an appointment, so do I give her a call? Say sorry & find out what the problem is?
It's just a bit upsetting that they've complained to her and not me. If they had come to me than I would have sorted it. As they have had appointments with her & I've not been around they've complained to her. :/ I'm just really worried and upset, and as the hairdresser had been on my back, she making it sound like I've done a really bad job! I've not had complaints about shellac before. And I really don't want people bad mouthing me!
If you have read this far and not got bored yet I appreciate it! And would love some advise on how to handle the situation.
Thank you
I'm 20 and I've been in a hotel renting a beauty room since may. For the most part it's been going okay, I'm pleased and I'm happy that I made a go of it on my own.
There is also a hairdresser that rents a room, this is where the problem is. We get on really well, but she's been here for 2 and a half years, she's doing really well always fully booked, she's friendly a bit blunt but as I said we get on well.
However lately she's been on my back quite a bit about clients complaining about my treatments. We share a lot of clients as if I'm quite I'm in her room looking for more business she also let's me do manicures in there.
But a couple of days ago she came into my room and said that she's been having loads of complaints about my nails! She said that three different ladies have complained that there shellac nails have come off too quickly, and that they are gunna ring up and cancel there appointments. She was quite rude about it. She said that I should ring them all up apologise and offer to redo them for free. It's really put me down and I'm really upset about it, I hate knowing people aren't happy with my work.
I don't have a problem with redoing them for free, but the problem is as that have complained to her I don't know nothing about the situation :/ I know my shellac on my nails doesn't last as long as It does in the summer and I don't know when there coming off? Just 'they normally last longer'? So I'm not really sure what to do about it?
I've got one lady in tomorrow (she hasn't canceled her appointment yet) so I'll talk to her tomorrow. Another lady is in, in two weeks time ( I was worried she would cancel but again hadn't yet) so I can talk to her to.
But the other lady it was a third time having shellac on her nails (never had it before coming to me) she's never complained before, they normally last 3 weeks but she is quite rough with her hands! I don't know how long a lasted the kart time as she hadn't got an appointment, so do I give her a call? Say sorry & find out what the problem is?
It's just a bit upsetting that they've complained to her and not me. If they had come to me than I would have sorted it. As they have had appointments with her & I've not been around they've complained to her. :/ I'm just really worried and upset, and as the hairdresser had been on my back, she making it sound like I've done a really bad job! I've not had complaints about shellac before. And I really don't want people bad mouthing me!
If you have read this far and not got bored yet I appreciate it! And would love some advise on how to handle the situation.
Thank you