Just wanted to have a bit of a rant. Have been shopping at Sally Salon Services in Glenrothes, Scotland for many years. I am not a hair or beauty professional but my mum is. My mum has been a hairdresser since 1968 and only works form home now for friends and family. She has mobility problems and can find it difficult on some days to get out and about. I would therefore buy any supplies she needed. Since legislation came in last year it has been difficult for me to continue to do this. My mum decided to apply for a Sally trade card. I enquired about this in the shop and was told my mum had to bring proof of her qualification. We went to the shop on Tuesday as my mum was feeling up to it. They then told my mum that she needed photographic evidence of her identity, proof of her marriage (her city and guilds certificate is in her maiden name) and something with her address on it. My mum was angry as it was a wasted journey and we told the shop assistants so. My mum was so determined though that she returned the next day with help from my auntie. The manager of the shop then proceeded to question her about 'who the card was for'. She seemed suspicious of my mum. My mum pointed out that it would be her details on the card and didn't see the point of the question. The manager then asked my mum where she was working. My mum told her that she did not work in a salon, but worked from home for friends and family. My mum pointed out that she had been qualified since 1968 and was near retirement age. The manager then proceeded to refuse my mum a Sally Trade Card on the basis that she was retired and did not work in a salon. My mum was extremely shocked and upset at this and feels that she has been discriminated against. I have e-mailed Sally's customer service to complain but they have not replied. I'm seriously considering contacting Trading Standards. I have since found a printable application for a card via their website which requires only a photocopy of your qualification and 1 form of identification. I respect that hair and beauty professional want to protect the industry but this has just been taken a bit too far.