One of those 'this shouldn't be happening' scenarios. Client books for a course of 6; decides they don't want to continue after 2 and asking for a refund. We are happy to refund her the remaining 4 but will bill the first 2 as full priced treatments. Common to everyone I think and only fair. Never had any trouble until now. She's simply a trouble maker as we have asked countless times for her to call us so we can issue a refund but she hasn't done that.
I then decided to ask this question on UK business forum to just find out what my rights are as one of the things she's complaining about is that it wasn't made clear to her. This is on the terms and conditions on our website. The responses on that forum suggests that we need to make sure everyone reads and signs that they have read and understood the T&C. They say that just having it there on the website isn't good enough and won't hold up in court. Imagine someone coming in for a wax and doing all that paperwork.
I'm not sure what to do moving forward. What are your experiences regarding T&Cs? How do you enforce it?
What we have as part of our Refund T&Cs:
*Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
I then decided to ask this question on UK business forum to just find out what my rights are as one of the things she's complaining about is that it wasn't made clear to her. This is on the terms and conditions on our website. The responses on that forum suggests that we need to make sure everyone reads and signs that they have read and understood the T&C. They say that just having it there on the website isn't good enough and won't hold up in court. Imagine someone coming in for a wax and doing all that paperwork.
I'm not sure what to do moving forward. What are your experiences regarding T&Cs? How do you enforce it?
What we have as part of our Refund T&Cs:
*Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.