hi all, I rent a room in a salon and I have done for years, I had a new client today who had some lashes for £80, she was recommended to me from a friend last week. When she came in she saw my previous client leave and commented on how amazing the lashes are. I did her lashes, she wanted a full look but I explained that her own lashes are quite sparse and it will look nice but not like the kim Kardashian photo she gave me. She said she was happy and paid, thirty mins later she came back in with her "beautician" friend screaming, swearing and making a scene infront of the entire (busy) salon. she would quieten down or come into my room she stood in the reception area shouting, I told her I would give a full refund and remove the lashes, she refused to have them removed so I explained that I cannot give her a refund, after 30 minutes of going to and fro the salon owner came in and tried to sort out the situation with me but the two girls were not budging, they wanted a full refund and to keep the lashes she was slagging off the entire salon saying how cheap everything looks and even telling all the clients were rude and don't know how to work.. we ended up giving 3/4 of the money back to her just to get her out and she kept the lashes on... im so annoyed I cannot stop thinking about it but I didn't know what else to do, she didn't move from the desk and refused to let anyone else pay she deliberately just got in the way to cause a seen. I am going to make all clients sign something now on leaving saying they are happy but wht would you have done in this situation, I was really polite etc and explained everything I could but she shouted over me from the start and telling me im being arrogant etc.