NatalieJade
Guest
1) Have you ever used the NXT colour range? If so, whats your opinion on it?
2) Skin testing? Is there such thing as a 'disclaimer' if the client advises they are happy to not have a skin test?
3) Advice on a current problem with a customer not being happy with her service recieved. She had brown hair, with a very faint hint of red, advised client that she would not go straight from brown to white blonde, and client advised that was ok she knew the potential risks, and accepted.
I completed a full head bleach highlights, and after put a golden blonde on top to tone down the orange.
Customer was happy, I left, customer and family made comments that they liked it.
Customer emailed me saying the blonde was too dark for her, so I offered to rectify by putting another colour of her choice on. Whether this be light brown, etc. For free.
Next day, recieved abusive and threatening phone call from husband, threatening the small claims court because id ruined his wifes hair. I advised she was warned, and continued to go ahead with the service.
I offered to refund £40, so a partial refund. Husband happy. Accepted. Money put in his bank account.
Husband has continued with the threatening/abusive phone calls.
Have you ever experienced anything like this?
And, would he really have a case if he did decide to attempt to take me to court? As, afterall, hes accepted a refund??? I have been nothing but polite and reasonable when communicating, but hes been swearing shouting etc. Which has all been noted, and proof has been recorded incase anything did come about.
I have a facebook page that has 100% feedback, its just the minority that ruin it for all of us, who want something for nothing! I only paid him back to stop the abuse! Everyone that I have spoken to have said they wouldnt give it back. What id give for an easy life!
HEEELPPP!
Thankyou
2) Skin testing? Is there such thing as a 'disclaimer' if the client advises they are happy to not have a skin test?
3) Advice on a current problem with a customer not being happy with her service recieved. She had brown hair, with a very faint hint of red, advised client that she would not go straight from brown to white blonde, and client advised that was ok she knew the potential risks, and accepted.
I completed a full head bleach highlights, and after put a golden blonde on top to tone down the orange.
Customer was happy, I left, customer and family made comments that they liked it.
Customer emailed me saying the blonde was too dark for her, so I offered to rectify by putting another colour of her choice on. Whether this be light brown, etc. For free.
Next day, recieved abusive and threatening phone call from husband, threatening the small claims court because id ruined his wifes hair. I advised she was warned, and continued to go ahead with the service.
I offered to refund £40, so a partial refund. Husband happy. Accepted. Money put in his bank account.
Husband has continued with the threatening/abusive phone calls.
Have you ever experienced anything like this?
And, would he really have a case if he did decide to attempt to take me to court? As, afterall, hes accepted a refund??? I have been nothing but polite and reasonable when communicating, but hes been swearing shouting etc. Which has all been noted, and proof has been recorded incase anything did come about.
I have a facebook page that has 100% feedback, its just the minority that ruin it for all of us, who want something for nothing! I only paid him back to stop the abuse! Everyone that I have spoken to have said they wouldnt give it back. What id give for an easy life!
HEEELPPP!
Thankyou
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