Brunettte03
New Member
Hi, I had sewn-in weave hair extensions put in at *name removed*. To start with they were put in too tight, so i could not sleep for 3 days, they then loosened so i kept them in. The first time i washed them, they matted up, and blow-drying took an hour because of getting all the knotts out.
I left them in slightly longer as i was moving house at the time, but i remembered the stylist telling me that leaving them in longer would not cause any damage to my hair, they'd just take longer to remove and be more difficult to style. When i did have them removed, my hair was ruined, l had 18" hair and now there was considerable breakage. The stylist would not acknowledge the damage and said "she could not remember what my hair was like before she put them in"!
She said leaving them in longer had not cause any damage and i should just go home and wash it, and it would be fine! I contacted the company head office and customer service dept, by letter and email. They did not respond. I resent my letter and emails several times to no avail and even called another branch and managed to get hold of the Regional Sales Manager. She was extremely argumentative and unsympathetic and told me to just email them again and she will chase them to respond. They responded within one hour! But with a one-line email saying I left them in too long so they will not do anything, and said that i would not get breakage in the length of the hair caused by the hair extensions!
They were not prepared to look at the hair (clearly 'bad hair') or all the white roots on my own hair that had come out and had been trapped in the weave. Nor were they prepared to explain why their stylist did not recognise that it was bad hair straight away and offer to get it replaced for me, when i went back to complain after one week!
Can u tell me where on earth i can go from here, or what my rights are, as im really getting no where with this company? I can provide before and after pics if required. Thanks
I left them in slightly longer as i was moving house at the time, but i remembered the stylist telling me that leaving them in longer would not cause any damage to my hair, they'd just take longer to remove and be more difficult to style. When i did have them removed, my hair was ruined, l had 18" hair and now there was considerable breakage. The stylist would not acknowledge the damage and said "she could not remember what my hair was like before she put them in"!
She said leaving them in longer had not cause any damage and i should just go home and wash it, and it would be fine! I contacted the company head office and customer service dept, by letter and email. They did not respond. I resent my letter and emails several times to no avail and even called another branch and managed to get hold of the Regional Sales Manager. She was extremely argumentative and unsympathetic and told me to just email them again and she will chase them to respond. They responded within one hour! But with a one-line email saying I left them in too long so they will not do anything, and said that i would not get breakage in the length of the hair caused by the hair extensions!
They were not prepared to look at the hair (clearly 'bad hair') or all the white roots on my own hair that had come out and had been trapped in the weave. Nor were they prepared to explain why their stylist did not recognise that it was bad hair straight away and offer to get it replaced for me, when i went back to complain after one week!
Can u tell me where on earth i can go from here, or what my rights are, as im really getting no where with this company? I can provide before and after pics if required. Thanks
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