Had a no show client this morning and am having trouble wording a text.
Its usually only new clients who let me down so I want to say that because they have missed an appointment (that could have gone to someone else) I would require a deposit for any future bookings.
I'm struggling because no matter how I phrase it, it sounds rude (probably because I'm really ticked off)!
Although I'm annoyed, it is a potential new client who may have a genuine reason for not attending so don't want to put them off forever!
Can anyone give me an idea of how to word so they know its not acceptable but I'm really quite nice and would like you to re-book (with a deposit)! Lol
Its usually only new clients who let me down so I want to say that because they have missed an appointment (that could have gone to someone else) I would require a deposit for any future bookings.
I'm struggling because no matter how I phrase it, it sounds rude (probably because I'm really ticked off)!
Although I'm annoyed, it is a potential new client who may have a genuine reason for not attending so don't want to put them off forever!
Can anyone give me an idea of how to word so they know its not acceptable but I'm really quite nice and would like you to re-book (with a deposit)! Lol