angel fingers
Well-Known Member
i did a set of gel nails for a lady last friday, and she left the shop content. at 10 pm that night she called me at home to say that one had come off. i offered to fix it for her if she came in at 9.30 . the nail was broken off at the point where the tip joins the natural nail. she complained that she had to cancel a hair appointment at 10, although she left me about 9.45. this afternoon she rang me at home again saying that she had lost another one later on saturday and another today.i told her to ring the shop and book in for a repair as i do not keep the diary at home.when she called she told my colleague that she thought that she was getting a very unproffesional service and that she was giving me one last chance to fix it and if she had further problems she would expect a refund. i know there was not any thing wrong with those nails and i suspect the reason that they are breaking is because she is not used to having the extra length. how can i explain that once they leave me the care of the extensions is out of my control and as such no guarantee is given. she is booked in on friday, and i'm sure there will be more than the two repairs by then. when she asked me how long they would last her, i said that it was difficult to say but that i always wear gel with no problems and that i had a client who looked after a horse who usually came to her maintenance apointments without any problems. i cant stop thinking about it and as i'm quite a nervous person, its really eating me up. :Scared: