Secret Stylist
Member
I need a bit of advice!
After working out that the majority of my recent no shows were all from new clients who booked on Facebook and Insta I've no implemented a 'no bookings via social media' stance. However the first client who I politely messaged asking to ring the salon to arrange replied asking why I bothered to have a Facebook page if I'm not going to sort appointments out on there!
I want to draft a bulletproof message to send, I was thinking something along the lines of:
Unfortunately we do not arrange appointments via social media due to the potential of miscommunication and/or undelivered messages. If you would like to arrange an appointment, please contact the salon on (phone number). Our opening times can be viewed on our page
What do people think?
Thanks
After working out that the majority of my recent no shows were all from new clients who booked on Facebook and Insta I've no implemented a 'no bookings via social media' stance. However the first client who I politely messaged asking to ring the salon to arrange replied asking why I bothered to have a Facebook page if I'm not going to sort appointments out on there!
I want to draft a bulletproof message to send, I was thinking something along the lines of:
Unfortunately we do not arrange appointments via social media due to the potential of miscommunication and/or undelivered messages. If you would like to arrange an appointment, please contact the salon on (phone number). Our opening times can be viewed on our page
What do people think?
Thanks