clazaridis
Well-Known Member
Hi, I fitted a full head of extensions on jan 5th. The consultation was for a 14 year old who's mum has extensions I think great lengths. Her mum asked plenty of questions etc etc and signed the consultation form. When fitted them the mother was out leaving me with the girl and her grandma. Grandma left after an hour I finished up got the ok and very smiley teenager! She read all the aftercare and I told her to have regular maintenance and she signed the aftercare to say she'd read and understood it fully. Her mum called 5 months later saying they're ready to come out they're starting to tangled. She'd never booked a maintenance sessions every 4 weeks so went 5 months with no check ups.....even though she said she understood the aftercare. I got to the removal on Tuesday to find a mess. Massive dreadlocks above the bonds and some bonds inside the matting which I couldn't get at. I spent an hour trying to get the knots out. She was almost in tears with the pain of the brushing as you can imagine. She then told me to leave it she would sort it herself I said several times ate you sure I don't just want to leave you because she was home alone. She assured me she would do the brushing herself. I messages her mum at work to tell her the situation. I really didn't know what to do as I was being told to leave! Mum called yesterday wanting compensation of £75 for a hair cut as she'd resorted to cutting the matted bit out. Shes given the hair dresser my name so that has blackened my name with that salon. I've never had a problem before and have over 100 happy clients who keep coming back! Where do I stand on this?? Thanks in advance