Hi girls,
I have a client fed up of her normal Extensionist, apparently the last set, that I'm trying to remove, she asked for her money back. To cut a long story short she's paying me to do her extensions so I agreed to remove the Remi cachet pre bonds she has in.
I didn't anticipate it taking me more than 2 hours, I thought I'd just crack the bonds, test the acetone & test the balmain bond remover & continue with whichever worked. Neither worked very well but the acetone seemed to be the better out the two. However I was getting nowhere after an hour so decided to wash the hair to remove all the products & heat the bonds slightly to slide them out. I did this & 3 hours later all the hair is out but were left with strong globules of glue on the hair. I called additional lengths who inform me the glue is designed to last 6 months and also as they appeared not to be cut down in the first instance, what I'm attempting to remove are v large solid bonds, they recommended I go get some of their glue remover. So my lady agreed to leave & come bk the following day so we could use their remover & get the rest of the glue out. (I did offer to do it that day but she said she preferred to come back)
I messaged her this morning & told her that the £40 removal fee quoted was based on 2 hours work & that it's actually £20 an hour, however that I'd cap it at £80 since she was having her extensions done. Anyway she kicked off & said she didn't realise she had to pay!,, & that she thought it was included in the price of the hair! The salon owner told me to let her go somewhere else, that she seemed a bit of a money grabber, complainer sort of client & they thought she was bad news. However, being me, I couldn't bare the thought of her walking into a salon with her head full of glue saying look how they left my hair. So I agreed to go to her house & complete the job. Another 3 hours I spent this morning using Remi cachet remover & I've only got the sides out! I've got to go bk tomo & get the back out. To make matters worse, this glue is so strong that her hair is completely snapping off! I've told her but she wants me to continue AND what I'm terrified about is whilst I was there she talked about how she gets phones on contract & then says she's lost them, sells them & gets a new one on the insurance, how she took her shoes off outside a nightclub, stepped on a broken glass & got stitches in her foot but lied & told the council shed fallen so she could put a claim in, she just got off her holiday & is complaining about that & trying to get her money back..... I wish I never started this. Her hair is properly breaking off, this glue is ridiculously strong, is she going to turn nasty on me & blame me for her hair? She's also still talking about me doing her extensions, but how can I when some of her hair is only 2 inches long where it's snapped off? And no I didn't get her to sign a disclaimer either! I'm kicking myself. I'm back there in the morning at 8am - anyone any advice at how to prevent the hair snapping?
I have a client fed up of her normal Extensionist, apparently the last set, that I'm trying to remove, she asked for her money back. To cut a long story short she's paying me to do her extensions so I agreed to remove the Remi cachet pre bonds she has in.
I didn't anticipate it taking me more than 2 hours, I thought I'd just crack the bonds, test the acetone & test the balmain bond remover & continue with whichever worked. Neither worked very well but the acetone seemed to be the better out the two. However I was getting nowhere after an hour so decided to wash the hair to remove all the products & heat the bonds slightly to slide them out. I did this & 3 hours later all the hair is out but were left with strong globules of glue on the hair. I called additional lengths who inform me the glue is designed to last 6 months and also as they appeared not to be cut down in the first instance, what I'm attempting to remove are v large solid bonds, they recommended I go get some of their glue remover. So my lady agreed to leave & come bk the following day so we could use their remover & get the rest of the glue out. (I did offer to do it that day but she said she preferred to come back)
I messaged her this morning & told her that the £40 removal fee quoted was based on 2 hours work & that it's actually £20 an hour, however that I'd cap it at £80 since she was having her extensions done. Anyway she kicked off & said she didn't realise she had to pay!,, & that she thought it was included in the price of the hair! The salon owner told me to let her go somewhere else, that she seemed a bit of a money grabber, complainer sort of client & they thought she was bad news. However, being me, I couldn't bare the thought of her walking into a salon with her head full of glue saying look how they left my hair. So I agreed to go to her house & complete the job. Another 3 hours I spent this morning using Remi cachet remover & I've only got the sides out! I've got to go bk tomo & get the back out. To make matters worse, this glue is so strong that her hair is completely snapping off! I've told her but she wants me to continue AND what I'm terrified about is whilst I was there she talked about how she gets phones on contract & then says she's lost them, sells them & gets a new one on the insurance, how she took her shoes off outside a nightclub, stepped on a broken glass & got stitches in her foot but lied & told the council shed fallen so she could put a claim in, she just got off her holiday & is complaining about that & trying to get her money back..... I wish I never started this. Her hair is properly breaking off, this glue is ridiculously strong, is she going to turn nasty on me & blame me for her hair? She's also still talking about me doing her extensions, but how can I when some of her hair is only 2 inches long where it's snapped off? And no I didn't get her to sign a disclaimer either! I'm kicking myself. I'm back there in the morning at 8am - anyone any advice at how to prevent the hair snapping?