Hi all. I’m looking for advice on 2 things that happened today:
1) a young girl came in today and had a beautiful set of acrylics done. There was nothing wrong with them, my nail tech is v experienced and this client was new. When it came to paying £25 she kicked up a fuss saying they were awful and she is not paying. My staff called me and I went to the salon (it’s my day off today) I spoke to the girl myself and she refused to pay, I saw the nails and they are absolutely fine. I told her I cannot let her not pay for them and she said “well I dunno what your gonna do then because I’m not paying” and sat down. After a discussion she left paying half the price- What would you have done then? she point blank refused to pay anything more.
2) I have a regular client, a bit of a pain in the arse, she is snappy and rude and not the nicest lady but still she’s been coming a while.. she has a few times not turned up for apt’s in the past year and the last time I decided to deduct one of her blow drys from her course she has with us, when she came in today she was informed the course has ran out, we informed her she had none left as the no show last week was used for her last credit. She’s kicking off and wants me to call her Monday. What would you do? I don’t want to give her the credit back because it’s certainly not the first time and I’m sick of clients thinking they can just not turn up to a booked apt and think it’s ok. What’s worse is we confirmation call the evening before and we’ve been banned from calling her so it’s not like we’re even allowed to remind her.
1) a young girl came in today and had a beautiful set of acrylics done. There was nothing wrong with them, my nail tech is v experienced and this client was new. When it came to paying £25 she kicked up a fuss saying they were awful and she is not paying. My staff called me and I went to the salon (it’s my day off today) I spoke to the girl myself and she refused to pay, I saw the nails and they are absolutely fine. I told her I cannot let her not pay for them and she said “well I dunno what your gonna do then because I’m not paying” and sat down. After a discussion she left paying half the price- What would you have done then? she point blank refused to pay anything more.
2) I have a regular client, a bit of a pain in the arse, she is snappy and rude and not the nicest lady but still she’s been coming a while.. she has a few times not turned up for apt’s in the past year and the last time I decided to deduct one of her blow drys from her course she has with us, when she came in today she was informed the course has ran out, we informed her she had none left as the no show last week was used for her last credit. She’s kicking off and wants me to call her Monday. What would you do? I don’t want to give her the credit back because it’s certainly not the first time and I’m sick of clients thinking they can just not turn up to a booked apt and think it’s ok. What’s worse is we confirmation call the evening before and we’ve been banned from calling her so it’s not like we’re even allowed to remind her.