Hey Jurate,
Just spotted this and wanted to apologise for your cert, I've just checked with Ian and your cert was sent out the week after the course and he also emailed you a copy for insurance purposes, if you havent got it yet give us a shout and we'll sort it out.
The fact that you had no model was out of my hands unfortunately as you were supposed to be coming to the course with someone, if you had of let us know beforehand we could have organised a model for you then. What I can do for you though is if you want to come to one of the next classes (either the full day or just the afternoon) and bring a model, id be glad to do some more additional training with you, or if one of the dates doesnt suit, I can set aside an hour or two and pop out to you (provided your not miles away lol) and if you line up a few models, we'll make sure your 100% confident.
With regards the kit, im so so so sorry about the delay but we'd a big problem with the mineral make up, each time it arrived into us there was a quality issue so we couldnt release it. we have finally got it sorted and it should be with us by the end of next week at the latest so the mineral make up and powder brush will be sent straight out to you and every one else who is due one as soon as we have it. It also sounds like you may be missing some stuff out of your kit as you should have got a lot more than what you listed out, I'll get Ian to give you a shout Monday morning and we'll have to find out what you might be missing and replace them.
The peroxide and tint we order directly, so it literally comes into us and goes straight back out in kits so all I can do is apologise for the peroxide, I'm horrified that it would have come into us like that! I'll post you a new one today.
If we dont know theres a problem, we cant fix it for you. so dont be afraid to pick up the phone and let us know, Thats what we're here for
xx