I had a customer yesterday who came in for kookys and tan.
Now she had had a tan the previous week and rang me during the week to ask about how to get her tan off.
I had explained to her the exfoliation process and emphasised dont be harsh as I believe in light gentle exfoliation.
She came in yesterday and I could have cried for her skin
It was actually weeping and red raw - it looked like it had been scrubbed with brillo pads
It really disturbed me because it was that aggressive
To be honest at one point I couldnt speak I was that shocked by the extent of it
But it did make me think about how customers interpret what we say
Has anyone else cam across anything like this?
Now she had had a tan the previous week and rang me during the week to ask about how to get her tan off.
I had explained to her the exfoliation process and emphasised dont be harsh as I believe in light gentle exfoliation.
She came in yesterday and I could have cried for her skin
It was actually weeping and red raw - it looked like it had been scrubbed with brillo pads
It really disturbed me because it was that aggressive
To be honest at one point I couldnt speak I was that shocked by the extent of it
But it did make me think about how customers interpret what we say
Has anyone else cam across anything like this?