I have never had this prob before but in the last few days I had one client arrive 30 mins late...it was early on and quiet so I let it go but declined her request to pick her up from the bus stop!
and today one didn't arrive on time who had paid up front for her treatments already. I called her after 10 mins, no reply and then 40 mins later she called back to say that she was lost and outside my address (no idea where she was but she wasn't...bizarre)....I couldn't fit her in today (without putting other customers out by pushing their appointments forward) so am left in a predicament as to what to do on the day of her reschedule, whether to add an additional charge for the next appointment and if so how much? 25% 50%??? it was a Shrinking V Wrap and 1/2 hr massage so around 2 1/4 hrs treatment
I need to get this sorted in my T & C but just wondered what everyone else does?
Cheers:biggrin:
and today one didn't arrive on time who had paid up front for her treatments already. I called her after 10 mins, no reply and then 40 mins later she called back to say that she was lost and outside my address (no idea where she was but she wasn't...bizarre)....I couldn't fit her in today (without putting other customers out by pushing their appointments forward) so am left in a predicament as to what to do on the day of her reschedule, whether to add an additional charge for the next appointment and if so how much? 25% 50%??? it was a Shrinking V Wrap and 1/2 hr massage so around 2 1/4 hrs treatment
I need to get this sorted in my T & C but just wondered what everyone else does?
Cheers:biggrin: