What would you do if your client had this reaction to product? (Pic included)

[Gina Ballerina]

As the title says really, the picture is of me. I trialed some new products for the salon, I used them for 3 days and stopped as my skin became itchy, 3 days after I stopped I was in A&E with this reaction. I would have gone to my doctor for steroids but it was a Sunday and I contacted NHS direct for an out of hours apt but they said I must go to A&E as my lips were swelling

I'm just wondering because if it were my client I think I would act differently

 

[Gina Ballerina]

Excuse the hair!

 

[PamieD]

Not much more you could have done. If it was a client then it's just a case of the usual advice, stop using if they feel any unusual reactions (as you did) and see the doctor if symptoms don't improve.

 

[Gina Ballerina]

The picture is of me, the company told me not to use them and to see if someone else in my salon would like to trial them instead.
I had to see a private dermatologist in the end to fix my poor skin. They asked me to let them know how I got on then didn't reply after that.
I thought it was poor customer service

 

[wonderwoman]

wow i hope your feeling much better. In instances like this, it is extremely rare, and i would take each one on an individual basis.

I had a client react to an aftercare product and not the treatment itself, i asked her to come in so i could assess what had gone wrong, luckily it had happened overnight, i gave her an another aftercare product to help calm the reaction and she has continued to come in.

Seeing as your reaction was over a period of days, i perhaps wouldn't of preserved on continued usage if it isn't required- (i once trailed a AHA product that was in a mask that was not for daily usage but i realized too late and my skin was feeling a bit tender.)

In terms of company, its your prerogative to continue trailing it out, but sometimes different products suit different skin types and i personally would want to use the product to show my clients the results! Hope you feel better xoxo

 

[PamieD]

When you say products, what were they? Skin cream?

 

[Gina Ballerina]

Hi PamieD.
I was interested in bringing a new peek into the salon. Rep was lovely and she wanted me to sign up there and then but I said I needed to try the treatment first so she booked to come back in 2 weeks and sent me the prep products, it was a cleaner, serum, treatment lotion and moisturiser. I stopped after 3 days and cancelled the next visit and sent pics after my hospital visit. They were prob too much for my skin. At least if it were on a 'real' client a consultation would have been done and we may have realised it wouldn't have been great for me.

 

[Gina Ballerina]

Hi Wonder Woman. I couldn't use anything thing in the salon that I couldn't say hand on heart I thought was brilliant (although I'm sure these are, just not on me)
Quite a few of them have seen my reaction as well and it would put them off, I didn't tell them the company though.
Thank you for your kind reply, I'm nearly 100% now albeit £250 out of pocket, oh well we live and learn. Xxx