Quick background - myself and my partner are both mobile extensionists in a partnership under the same trading "name". We keep a fair bit of stock hair in popular colours.
I take on a new client and fit a half head. She had a few aftercare issues that were eventually sorted.
After around 6 weeks she wanted another half head fitted. I book her in, go round and remove her extensions and at that point she informs me she only wants 25 strands fitted in a blonde as a highlight as that's all she could afford. As I said, I didn't need to order hair in so no real issue with having to send hair back, but obviously the job is booked out for a half head which turns into 25 strands! I let it go.
Week later she messages to say the blonde has turned grey where her natural hair was "leaking" her semi box dye. I said that it was an aftercare issue, which she accepted and so she asked for a further 50 strands of blonde to be fitted.
My partner went the following week to fit, but at that point she decides she wants them all out and a full head fitting the following week. She only paid a £20 deposit which my partner had to drive her to the bank for.
Week later partner goes back and the full head turns back into a half head. She doesn't know the history so fits and leaves.
Next day she messages me to ask for 50 extra strands. I book her in and confirm for following weekend. I messaged two days before to confirm but no response so I don't go.
Couple days later still no contact and I'm annoyed at the missed slot that obviously cost us money. I messaged her again telling her I can no longer have her as a client as she's costing me too much time and money. She answers straight away with an enormous attitude saying she had no internet over the weekend and her child was ill. Think she forgot we were Facebook friends and I knew she'd been out drinking. She told me she wanted the extensions removed to which I agreed.
I've confirmed the appointment for the weekend and again a really stroppy reply. I'm now dreading removal this weekend as I know it will be tense and I have an awful feeling she'll have her gang of friends round to try and intimidate me. What would you do? Sorry for the length X
I take on a new client and fit a half head. She had a few aftercare issues that were eventually sorted.
After around 6 weeks she wanted another half head fitted. I book her in, go round and remove her extensions and at that point she informs me she only wants 25 strands fitted in a blonde as a highlight as that's all she could afford. As I said, I didn't need to order hair in so no real issue with having to send hair back, but obviously the job is booked out for a half head which turns into 25 strands! I let it go.
Week later she messages to say the blonde has turned grey where her natural hair was "leaking" her semi box dye. I said that it was an aftercare issue, which she accepted and so she asked for a further 50 strands of blonde to be fitted.
My partner went the following week to fit, but at that point she decides she wants them all out and a full head fitting the following week. She only paid a £20 deposit which my partner had to drive her to the bank for.
Week later partner goes back and the full head turns back into a half head. She doesn't know the history so fits and leaves.
Next day she messages me to ask for 50 extra strands. I book her in and confirm for following weekend. I messaged two days before to confirm but no response so I don't go.
Couple days later still no contact and I'm annoyed at the missed slot that obviously cost us money. I messaged her again telling her I can no longer have her as a client as she's costing me too much time and money. She answers straight away with an enormous attitude saying she had no internet over the weekend and her child was ill. Think she forgot we were Facebook friends and I knew she'd been out drinking. She told me she wanted the extensions removed to which I agreed.
I've confirmed the appointment for the weekend and again a really stroppy reply. I'm now dreading removal this weekend as I know it will be tense and I have an awful feeling she'll have her gang of friends round to try and intimidate me. What would you do? Sorry for the length X
