Hi everyone
I had a customer in earlier in the week with one of my girls for a half head highlights.
She has bleach blonde hair that has grown out but about 4 inches and her natural colour is a level 3. The stylist explained that she would need a retouch bleach and that with highlights the roots would still be noticeable in places when weaved out. The customer didn't listen and wanted the highlights .... she has phoned today and told me that she isn't happy that there are traces of her dark roots and that another salon have told her this isn't right, and that she has her sisters wedding on tuesday and needs it put right by then. I have explained that I would speak to the stylist and call her back tomorrow morning. Problem is that we are fully booked untill February and by fully booked I mean I am even having to open on the two days a week we would normally be closed and extended opening hours from 8 am to 10pm and have already taken on another stylist.
My judgement tells me that it was explained to her and she refused to take the advice offered (eg having the retouch) but I also don't like that she is unhappy (its the 1st complaint I have had in the 18months we have been open) ... I just don't know what to do ... Any help would be much appreciated!
Thanks x
I had a customer in earlier in the week with one of my girls for a half head highlights.
She has bleach blonde hair that has grown out but about 4 inches and her natural colour is a level 3. The stylist explained that she would need a retouch bleach and that with highlights the roots would still be noticeable in places when weaved out. The customer didn't listen and wanted the highlights .... she has phoned today and told me that she isn't happy that there are traces of her dark roots and that another salon have told her this isn't right, and that she has her sisters wedding on tuesday and needs it put right by then. I have explained that I would speak to the stylist and call her back tomorrow morning. Problem is that we are fully booked untill February and by fully booked I mean I am even having to open on the two days a week we would normally be closed and extended opening hours from 8 am to 10pm and have already taken on another stylist.
My judgement tells me that it was explained to her and she refused to take the advice offered (eg having the retouch) but I also don't like that she is unhappy (its the 1st complaint I have had in the 18months we have been open) ... I just don't know what to do ... Any help would be much appreciated!
Thanks x